Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Customer charged for premium vehicle despite receiving a smaller SUV.
Business reply on Google
Hi Chau, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this. Please visit www.alamo.com/en/customer-support.html to reach our Customer Service team. Thank you. - Drew
long wait times and unavailability of reserved vehicle class
Business reply on Google
We’re disappointed to hear our rental branch was unable to assist with your reserved vehicle, #noelt. Due to the nature of our business customers often have open-ended reservations. Our offices try to plan accordingly but sometimes events outside of their control can lead to a situation where there are no vehicles immediately available. We would like to address this with you. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your reservation number and contact information. Thank you. – Michelle
Unexplained recurring charges and unauthorized rental agreements linked to customer…
Business reply on Google
Thank you for your review, Gustavo. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. –Stacy
staff failed to send promised confirmation email regarding card refusal
Business reply on Google
Hi H., we would like to look into this further but need some more information. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, your reservation number and the details of your experience. Thanks. – Michelle
Roadside assistance failed to provide help during a dangerous vehicle breakdown.
Business reply on Google
Hi Peter, we would like to look into this further but need some more information. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Jean
Customer received an unjustified damage claim after returning the rental vehicle.
Business reply on Google
Hi Joey, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this. Please visit www.alamo.com/en/customer-support.html to reach our Customer Service team. Thank you. - Drew
Customer falsely charged for pre-existing vehicle damage upon return.
Business reply on Google
Thank you for your review, HI. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Heather
The rental desk staff member was unfriendly and unhelpful.
Business reply on Google
Thank you for your feedback, Quinton. If you’d like to discuss this further, please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
Unavailable vehicle, rude staff, and poor customer service support.
Business reply on Google
Thank you for your review, Marta. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Heather
Poor customer service and confusing rental process caused significant customer…
Business reply on Google
Hi Vicky, we apologize that our service did not meet your expectations, and we would like to look into this further. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details. Thanks. – Michelle
Unexpected price increase and contract renewal fees for long-term rental
Business reply on Google
We're listening and would like to know more, Robert. At your convenience, please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Lisa
Rental denied due to undisclosed return flight policy.
Business reply on Google
Thank you for your review, Jibran. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Jean
long wait times and inefficient manual check-in process at rental pickup
Business reply on Google
We certainly understand the inconvenience that this may cause, Phil. If you'd like to speak with us directly about this, please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
Staff refused valid credit card to force additional insurance purchases
Business reply on Google
Hi Justinas, we would like to know more about your experience. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide the rental location, reservation number and your contact information. Thank you. – Lisa
Rental vehicle provided with a recurring tire pressure issue
Business reply on Google
Hi Mark. We recognize how disappointing it is to receive a rental vehicle that is not in the condition you expected. We would like to speak with you further. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Marisa
Staff redirected customers to a more expensive rental agency without explanation.
Business reply on Google
Thank you for your feedback, Mak. If you’d like to discuss this further, please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
Vehicle maintenance issues and unresolved unauthorized billing charges.
Business reply on Google
Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Stacy
Staff allegedly stole jewelry left in the returned rental vehicle.
Business reply on Google
Hi Steve, we would like to look into this further but need some more information. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Lynette
unauthorized fuel charges applied to customer credit card
Business reply on Google
Hi Jessica, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this. Please visit www.alamo.com/en/customer-support.html to reach our Customer Service team. Thank you. - Drew
Manager exhibited aggressive behavior and denied service after charging for rental.
Business reply on Google
Hi, we would like to look into this further but need some more information. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Kim