Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Long wait times and poor vehicle condition upon rental.
Business reply on Google
Hi Kathy, we apologize that our service did not meet your expectations, and we would like to look into this further. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details. Thanks. – Michelle
Vehicle provided had dangerous braking issues and poor maintenance
Business reply on Google
Thank you for your review, Ida. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Christina
Incorrect additional driver charges and poor customer service experience.
Business reply on Google
Hi Debbie, we apologize that our service did not meet your expectations, and we would like to look into this further. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details. Thanks. – Michelle
Long wait times and non-functional mobile application
Business reply on Google
Thank you for your review, Anton. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Heather
The rental vehicle provided did not meet the reserved premium class.
Business reply on Google
Thank you for your review, Scott. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Christina
Vehicle electronics failed and roadside assistance provided no support for damage.
Business reply on Google
Hi Cindy, we apologize that our service did not meet your expectations, and we would like to look into this further. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details. Thanks. – Khan
Long wait times, broken kiosks, inefficient website, and poorly maintained rental vehicle.
Business reply on Google
Thank you for your review, Shreyas. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Marisa
Rental agency refused service due to out-of-state license requirements.
Business reply on Google
Thank you for your review, Sothis. Customer service is of the utmost importance to us, and we would like to speak with you further about this. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and any additional information. Thanks. – Chris M
Dirty vehicle, long wait times, and unfriendly staff at airport location.
Business reply on Google
Thank you for your review, Susan. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Christina
The rental vehicle was returned with trash and marijuana residue inside.
Business reply on Google
Hi James. We recognize how disappointing it is to receive a rental vehicle that is not in the condition you expected. We would like to speak with you further. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lynette
Unexpected high taxes and fees added to the rental cost
Business reply on Google
Hi Terry, thanks for your feedback. We don’t want you to be surprised by your charges and we do our best to make sure they are always stated and in plain sight. We’d like to help out and review this for you. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. - Marisa
Rental car had flat tire and company failed to provide replacement
Business reply on Google
Hi Sally, we're really sorry to hear about your experience. It's disappointing to know we didn’t meet your expectations during your vacation. Your feedback is invaluable to us, and we’ll use it to improve our service. We hope for a chance to make things right in the future. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Many thanks, -Nellie
The rental car provided did not match the requested reservation.
Business reply on Google
Hi Sandy, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this. Please visit www.alamo.com/en/customer-support.html to reach our Customer Service team. Thank you. - Drew
Company failed to resolve a vehicle breakdown and ignored customer communication.
Business reply on Google
Thank you for your review, Clayton. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. - Isabella
Rental vehicle provided with maintenance issues and improper tire pressure.
Business reply on Google
Thank you for your feedback, Anthony. If you’d like to discuss this further, please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. -Christopher
Rental car breakdown left family stranded without support or safety assistance
Business reply on Google
Thank you for your review, Jefferson. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Heather
Staff refused to hold a forgotten car seat for the customer.
Business reply on Google
We appreciate your feedback, Joseph. We're truly sorry to hear about your experience with our service. Your concerns about customer care are important to us, and we’ll make sure to address this with the team. Thank you for sharing your thoughts. - Michelle
QR code malfunction and long wait times due to understaffing
Business reply on Google
Thank you for your review, Arvin. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Heather
Rental vehicle broke down and replacement process was poorly managed
Business reply on Google
Thank you for your review, Aimee. Customer service is of the utmost importance to us, and we would like to speak with you further about this. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and any additional information. Thanks. – Drew
Rental car had flat tire and poor roadside assistance support
Business reply on Google
Thank you for your review, Michael. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Isabella