Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Customer was double charged for a prepaid rental car booking.
Business reply on Google
Thank you for your review, Sowmya. If you can provide a few more details, we’d be happy to look into this further for you. Please visit www.alamo.com/en/customer-support.html to contact us. Please be prepared to provide your contact information, your reservation or rental agreement number and the details. Thanks. – Marisa
Long wait times and lack of communication from rental staff.
Business reply on Google
Hi Alan, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Khan
Customer has not received a promised deposit refund after vehicle return.
Business reply on Google
Hello. We would like to look into this further but need some more information. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Many thanks, -Nellie
Rental vehicle was defective, damaged, and failed to secure luggage.
Business reply on Google
Thank you for your review, Radford. Customer service is of the utmost importance to us, and we would like to speak with you further about this. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and any additional information. Thanks. – Chris M
Staff refused debit card payment despite prior confirmation of policy.
Business reply on Google
Hi Nak, we would like to know more about your experience. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide the rental location, reservation number and your contact information. Thank you. – Lisa
Excessive wait time for tire repair and inability to reach support
Business reply on Google
Thank you for your review, Andrew. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lynette
Excessive documentation requirements and dirty vehicle provided upon rental
Business reply on Google
Hi Gustavo, we would like to know more about your experience so we can help. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide the rental location, rental agreement or reservation number and your contact information. Thank you. –Chris R.
Rental company failed to process refund after denying vehicle pickup
Business reply on Google
Hi Renee, we would like to know more about your experience so we can help. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide the rental location, rental agreement or reservation number and your contact information. Thank you. – Christina
Staff member exhibited discriminatory behavior and applied an unauthorized deposit charge.
Business reply on Google
Thank you for your review, Kerry. Customer service is of the utmost importance to us, and we would like to speak with you further about this. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and any additional information. Thanks. – Christina
Customer charged extra fees after receiving a malfunctioning rental vehicle.
Business reply on Google
Hi S Penny, I'm truly sorry to hear about your experience. Your feedback is important, and we’re addressing these issues to ensure better service and vehicle safety in the future. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide the rental location, rental agreement or reservation number and your contact information. Thank you. – Michelle
Staff refused service to international customers and exhibited discriminatory behavior.
Business reply on Google
Hi, we take our reviews seriously and are disappointed to see that we didn't meet your expectations. We'd like to learn more; please reach out to us at www.alamo.com/en/customer-support.html. We hope to hear from you soon.
Poor customer service and unresolved vehicle issues led to extra costs.
Business reply on Google
We would like to know more about your experience. Please visit www.alamo.com/en/customer-support.html to contact us by either chat or phone. Please be ready to provide the rental location, rental agreement or reservation numbers, your contact information and the details. Thank you. - Chris R
Rental car had a leaking tire and dangerous steering alignment issues.
Business reply on Google
Hi Hunter, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. - Lisa S
Alamo failed to provide roadside assistance for a recalled vehicle
Business reply on Google
Lindsay, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M
Staff failed to locate reservation and forced unnecessary insurance charges.
Business reply on Google
Saul, I would be happy to look into this for you. Please email [email protected] with your contact information, your reservation or rental agreement number and more details of your rental. Thanks. - DR
Rental extension request failed resulting in higher daily billing rates
Business reply on Google
Yevhen, I would be happy to look into this for you. Please email [email protected] with your contact information, your reservation or rental agreement number and more details of your rental. Thanks. - DR
Vehicle was damaged, dirty, had brake issues, and unexpected price increases.
Business reply on Google
We're listening and would like to know more, Adam. Please email [email protected] with your contact information, reservation or rental agreement numbers and the details. Thank you. -Chris R.
Rental vehicles provided with tire issues and disputed damage claims.
Business reply on Google
Hi Tom, I would like to know more about your experience so I can help. Please email [email protected] and include the rental location, rental agreement or reservation numbers and your contact information. Thank you. - HH
The rental company failed to refund the customer's deposit.
Business reply on Google
I would be happy to look into this for you. Please email [email protected] with your contact information, your reservation or rental agreement number and the details. Thanks. - Lisa S
Website pricing errors and unprofessional conduct by customer service staff.
Business reply on Google
Ms. Young, we would like to look into this further. Please email [email protected] with your reservation or rental agreement number and all the details of your experience. Thanks. -Chris R.