Absolutely not. Iโd never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Rude staff and lack of assistance in the parking area.
Business reply on Google
Thank you for your review. Customer service is of the utmost importance to us, and we would like to speak with you further about this. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and any additional information. Thanks. โKim
Company added unauthorized insurance charges to the rental agreement.
Business reply on Google
Hi Kerwin, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this. Please visit www.alamo.com/en/customer-support.html to reach our Customer Service team. Thank you. - Drew
Customer charged for a rental car that was never picked up.
Business reply on Google
Hello. We would like to look into this further but need some more information. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Many thanks, -Natalie
Customer was double charged for a car rental invoice
Business reply on Google
Hi Tatiana, we would like to look into this further but need some more information. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. โChris R.
Unhelpful staff refused to resolve a rental issue remotely
Business reply on Google
Thank you for your review, Brenda. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. - Isabella
Customer received a lower vehicle category than the one booked
Business reply on Google
Thank you for your feedback, Guneet. We understand how disappointing it can be when expectations aren't met, especially regarding your vehicle choice. We'd like to pass your information along to someone who can best address your concern. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. โ Michelle
Customer was overcharged for roadside assistance despite prior confirmation of coverage.
Business reply on Google
Thank you for your review, ื ืืจ. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. โ Heather
Unexplained charges and unprofessional staff behavior during rental process.
Business reply on Google
Thanks for your review, Lee. We'd like to look into this further for you. Please visit www.alamo.com/en/customer-support.html to reach our Customer Service team by phone or live chat to share more about your experience. We look forward to hearing from you soon. - Michelle
Unexpected charges and rude staff behavior during vehicle return
Business reply on Google
A, we take pride in our customer service and would like to look into your billing concern. Please visit www.alamo.com/en/customer-support.html to reach our Customer Service team by phone or live chat. Thank you Jean
Vehicle was dirty and long wait times caused missed appointment.
Business reply on Google
Thanks for your review, Abdul. We'd like to look into this further for you. Please visit www.alamo.com/en/customer-support.html to reach our Customer Service team by phone or live chat to share more about your experience. We look forward to hearing from you soon.-Christopher
Customer was overcharged after being promised a free vehicle upgrade.
Business reply on Google
Hi Pamela, we're sorry to hear about your experience. Your feedback is important, and we take these concerns seriously. We want to ensure this is resolved for you. Please check your email for further assistance regarding your charges. Thank you for sharing your thoughts with us. Please visit this link if you need further assistance: www.alamo.com/en/customer-support.html. Chris M
Rental agreement price was significantly higher than the original quoted rate.
Business reply on Google
Thank you for your review, Breana. If you can provide a few more details, weโd be happy to look into this for you. Please visit www.alamo.com/en/customer-support.html to contact us. Please be prepared to provide your contact information, your reservation or rental agreement number and the details. Thanks. โ Lisa S
Incorrect charges and failure to process promised refunds for rental vehicle
Business reply on Google
Tim, we would like to know more about your experience. Please visit www.alamo.com/en/customer-support.html to contact us by either chat or phone. Please be ready to provide the rental location, rental agreement or reservation numbers, your contact information and the details. Thank you. - Chris M.
Company failed to honor reservation and refused to issue a refund.
Business reply on Google
Akshay, we would like to know more about your experience. Please visit www.alamo.com/en/customer-support.html to contact us by either chat or phone. Please be ready to provide the rental location, rental agreement or reservation numbers, your contact information and the details. Thank you. - Chris M.
Inconsistent information provided regarding rental car eligibility for driving tests.
Business reply on Google
Thank you for your feedback, Jay. If youโd like to discuss this further, please visit www.alamo.com/en/customer-support.html to contact us by phone or chat. Please be ready to provide your contact information, reservation number and the details. Thank you. โ Lisa S
Staff enforced an unlisted policy regarding return flight requirements for rentals.
Business reply on Google
Hi Tiago, thank you for sharing your experience with us. If you would like to discuss this further, please email the details above along with your contact information, the rental office and reservation number to [email protected]. Thanks. - Lisa S
Long wait time at the rental counter due to understaffing.
Business reply on Google
We're listening and would like to know more, Mike. Please email [email protected] with your rental agreement number and the details. Thank you. -Chris R.
Lack of staff and signage caused significant rental pickup delays
Business reply on Google
Thank you for your review, Rob. If you can provide a few more details, I would be happy to look into this further for you. Please email [email protected] with your contact information, your reservation or rental agreement number and the details of your experience stated above. Thanks. - HH
Staff pressured customer into unnecessary upgrades and provided false insuranceโฆ
Customer forced to pay extra or wait for reserved vehicle class
Business reply on Google
Hi March Hare, I would like to know more about your experience so I can help. Please email [email protected] and include the rental location, rental agreement or reservation numbers and your contact information. Thank you. - DR