Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Rental agreement cancelled due to alleged fraudulent driver license
Business reply on Google
Hi, we would like to look into this further but need some more information. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. –Kim
Rental car tire detached due to poor maintenance and lack of reimbursement.
Business reply on Google
Hi Mariana, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this. Please visit www.alamo.com/en/customer-support.html to reach our Customer Service team. Thank you. - Drew
Customer was wrongly charged for an extra day after timely return.
Business reply on Google
Thank you for your review, Nick. Please be assured it is never our intent to inconvenience our customers, as we strive to provide the best possible services. We'd like to pass your information along to someone who can best address your concern. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Isabella
Company holds customers liable for pre-existing vehicle damage due to poor inspection.
Business reply on Google
Hello. We would like to look into this further but need some more information. Please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Many thanks, -Natalie
Long wait times and poor service at the rental counter.
Business reply on Google
Tim, we’re truly sorry to hear about your experience. We understand how frustrating long wait times and service issues can be. Your feedback is invaluable, and we’ll address this with our team to improve our check-in process. Thank you for sharing your thoughts. Please visit this link if you need further assistance: www.alamo.com/en/customer-support.html. Chris M
Long wait times due to slow and inattentive staff
Business reply on Google
Penny, we appreciate your feedback and apologize for your recent experience. Your concerns about staffing and service speed are important to us. We're actively addressing these issues to ensure a more efficient check-in process in the future. Thank you for bringing this to our attention. Please visit this link if you need further assistance: www.alamo.com/en/customer-support.html. Chris M
Staff and manager were unprofessional and refused to provide rental service.
Business reply on Google
We're listening and would like to know more, Sebastian. At your convenience, please visit www.alamo.com/en/customer-support.html to contact us. Please be ready to provide your contact information, reservation number and the details. Thank you. –Chris R.
Rental vehicle provided with significant mechanical and safety defects
Business reply on Google
Dale, we’d like to look into this further. Please visit https://www.alamo.com/en/customer-support.html to reach our Customer Service team by phone or live chat. Please be ready to provide the rental location, reservation or rental agreement number, your contact information and the details. We look forward to hearing from you soon. - DR
Vehicle provided with low fuel, poor cleanliness, and faulty wipers.
Business reply on Google
Angi, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Chris M
Difficult car return location and unhelpful customer service
Business reply on Google
Brian, customer service is of the utmost importance to us and we would like to speak with you further about this. Please email [email protected] with the details above and include your contact information, reservation number and any additional information you’d like to share. Thank you. -KB
Company overcharged customer and failed to resolve banking issues promptly.
Business reply on Google
Jennifer, we would like to look into this further but need some more information. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. -ML
Company charged for insurance already purchased and failed to provide refund.
Business reply on Google
Hi Daniel, I would be happy to look into this for you. Please email [email protected] with your contact information, your reservation or rental agreement number and the details stated above. Thanks. - Lisa S
Customer accused of pre-existing vehicle damage during rental return
The rental car interior was dirty with food debris.
Business reply on Google
Kristi, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. - NE
Customer falsely charged for vehicle damage not caused by them
Business reply on Google
Janet, customer service is of the utmost importance to us and we would like to speak with you further about this. Please email [email protected] with the details above and include your contact information, reservation number and any additional information you’d like to share. - HH
Long wait times due to inadequate staffing and poor management
Business reply on Google
Melissa Rockhold, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. - Carol H.
Vehicle was dirty and rental return was incorrectly recorded as missing.
Business reply on Google
Hi Anuj Prateek, I would like to know more about your experience. Please email [email protected] and include the rental location, rental agreement or reservation numbers and your contact information. Thank you.-Christopher
customer charged twice for delivery that did not occur
Business reply on Google
Nattie, thank you for your feedback. Providing great customer service is one of the cornerstones of our company and we would like to look into this for you. Please email [email protected] with your contact information, rental information and all the details above so we can address this situation. Thank you. - HH
Poor staff attitude and attempted unauthorized charges at multiple rental locations.
Business reply on Google
Mybinhasbroke, I would be happy to look into this for you. Please email [email protected] with your contact information, your reservation or rental agreement number and more details of your rental. Thanks.- CB
Rental car was defective and exchange service was unavailable as promised.
Business reply on Google
We're listening and would like to know more, Jin Kyung Cho. Please email [email protected] with your rental agreement numbers and the details above. Thank you. -Chris R.