Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Limited inventory availability prevents customers from purchasing promotional merchandise.
Business reply on Google
Hi Max, thank you so much for your feedback. We are sorry to hear about the difficulties you've experienced with obtaining movie memorabilia during your screening. As we work to ensure adequate quantities across all of our locations, your feedback is invaluable to this process.
Prohibited water bottles and presence of unhygienic individuals in the theater.
Poor food quality, broken seating, and restrictive outside food policy.
Constant beeping noise heard inside the Dolby theater auditorium.
staff provided incorrect food order and displayed unprofessional attitude
The theater does not provide complimentary water cups.
customer served undercooked pizza and denied a refund by management
Business reply on Google
Hi Robbie, thank you so much for your feedback. We take complaints such as these seriously and would ask you to contact us at amctheatres.com/contact so we can look into any potential issues with our team. Thank you again.
Poor theater maintenance, confusing ordering system, and unclean restroom facilities.
Business reply on Google
Hi Caitlen, we’re sorry to hear about your experience. The issues you described with the theatre change, worn seating, unclear food-ordering process, and restroom cleanliness are not the impression we want to give. We’re glad to hear our staff and the pretzel bites stood out in a positive way, and we’ll be reviewing your feedback with our team to improve both comfort and cleanliness.
Staff falsely accused customers of fraud regarding legitimate ticket usage.
Business reply on Google
Hi Tanzil, we apologize for the confusion encountered with A-List ticket usage. As it is stated in the terms and conditions of the program, tickets purchased must also be used by the guest who is the owner of the profile & cannot be shared. We invite you to review these details at https://www.amctheatres.com/amcstubs/terms-and-conditions and follow up with us at amctheatres.com/contact for any remaining questions.
Staff denied entry to child and failed to deliver food order.
Theater denied entry with an empty reusable water bottle
Business reply on Google
Hi Jacob, we’re sorry to hear about the issue you described. We understand how frustrating it is to be interrupted during a movie and not have enough water, especially when you’ve had different experiences in the past. We’ll review how our team communicates options so guests can stay comfortable without multiple trips. We hope you’ll consider giving us another chance.
Customer unable to obtain refund for cancelled movie showing
Presence of rats inside the movie theater auditorium
Business reply on Google
Hi Christian, we’re sorry to hear about the issue you described. We take reports about the theatre environment seriously, and we understand how unsettling this was. Our team is addressing this promptly with thorough inspections and enhanced sanitation measures, including pest control. If you would like to share more about this experience, we invite you to contact us directly at amctheatres.com/contact
a rat was heard chewing behind the seat in theatre two
Staff repeatedly performs bag checks on a regular customer
Business reply on Google
Hi Yili, thank you for taking the time to provide us with your feedback. At AMC Theatres, we strive for customer satisfaction, which is why we value your feedback. We would ask that you please reach out to amctheatres.com/contact as we'd like to learn about your experience in more detail so we can work to resolve issues for the future. Thank you again for your time.
Staff were confused by the company policy regarding multiple daily movie viewings.
Business reply on Google
Hi Cesar, thank you for the feedback regarding your visit. We will be sharing this with the rest of the team to ensure we improve our customer experience. If you'd like to connect directly on this, please contact us at amctheatres.com/contact
denied refund for illness and reports of rodent infestation
Presence of rats in the theater and denied membership refund.
Incorrect seat assignment, rodent infestation, and projector failure during the movie.
Business reply on Google
Hi Trevalyn, thank you so much for your feedback. We take complaints such as these seriously and have notified our team about this issue. We invite you to contact us at amctheatres.com/contact if you'd like to further discuss this visit. Thank you again.
The movie theatre has a reported rat infestation.
Business reply on Google
Hi Chris, thank you so much for your feedback. We take complaints such as these seriously and have notified our team about this issue. We invite you to contact us at amctheatres.com/contact if you'd like to further discuss this visit. Thank you again.