Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Customer dislikes the use of paper straws and prefers competitor popcorn.
Security guard exhibits unprofessional behavior and harassment toward a customer.
The theater has discontinued its dine-in food service.
Food order was not delivered and staff provided poor customer service.
Business reply on Google
Hi Moises, we’re sorry to hear about your experience. Your comments about the long wait, missed delivery to your seat, and the interaction with our team are important to us. We aim for timely service and respectful communication, and we’ll review this with our staff to help improve. We invite you to contact us directly at amctheatres.com/contact to learn more about your experience firsthand.
The price of fountain drinks is excessively high.
Poor theater construction and uncomfortable indoor temperature.
Business reply on Google
Thank you for taking the time to provide us with your feedback. At AMC Theatres, we strive for customer satisfaction, which is why we value your feedback. We would ask that you please reach out to amctheatres.com/contact as we'd like to learn about your experience in more detail so we can work to resolve issues for the future. Thank you again for your time.
The theater staff displayed a poor attitude.
Business reply on Google
Thank you for the feedback regarding your visit. We will be sharing this with the rest of the team to ensure we improve our customer experience. If you'd like to connect directly on this, please contact us at amctheatres.com/contact
Staff failed to deliver food orders to the table twice.
Employees are unprofessional and neglectful of their duties.
Business reply on Google
Hi Noah, thank you for the feedback regarding your visit. We will be sharing this with the rest of the team to ensure we improve our customer experience. If you'd like to connect directly on this, please contact us at amctheatres.com/contact
Show cancellations, delayed start, and food safety issues caused illness.
Business reply on Google
Thank you so much for your feedback. We take complaints such as these seriously and would ask you to contact us at amctheatres.com/contact so we can look into any potential issues with our team. Thank you again.
The men's restroom floor is consistently flooded with urine.
Business reply on Google
Hi Diego, thank you for the feedback regarding your visit. We will be sharing this with the rest of the team to ensure we improve our customer experience. If you'd like to connect directly on this, please contact us at amctheatres.com/contact
theatre reassigned pre-purchased seats to other customers
Business reply on Google
Hi Cruz, thank you for the feedback regarding your visit. We will be sharing this with the rest of the team to ensure we improve our customer experience. If you'd like to connect directly on this, please contact us at amctheatres.com/contact
Staff failed to address disruptive patrons and membership cancellation fees are…
Staff member was rude and disrespectful to the customer
Business reply on Google
Hi Makayla, we are sorry you had this experience. Customer service is a top priority to us, so thank you for sharing your concerns. Would you be able to contact us at amctheatres.com/contact at your earliest convenience so we can assist you further?
Employee was rude to customer while checking movie tickets
Business reply on Google
Thank you for the feedback regarding your visit. We will be sharing this with the rest of the team to ensure we improve our customer experience. If you'd like to connect directly on this, please contact us at amctheatres.com/contact
food quality caused severe physical illness for customers
The burger served did not match the advertised quality or size.
Disruptive audience members ruined the movie viewing experience.
Customer experienced food poisoning after consuming dine-in meal at theater.
Security confronted customer regarding a prohibited skateboard inside the theater.