Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Customer was denied entry due to age policy.
The theatre staff displayed unprofessional behavior.
Theater denied entry and had issues with refund and payment systems.
Staff member was unhelpful and refused to provide their name.
theatre lights remained on and only large popcorn sizes were available
Forced purchase of large sizes with stale food and malfunctioning equipment.
Overhead lights left on during movie for food delivery service.
theatre lights remain on during the movie for food delivery
The theater environment is too hot and brightly lit for viewing.
Ordered drinks were not delivered and refund was denied.
The theater double booked reserved seats for a movie premiere.
Business reply on Google
Hi Karen, we’re sorry to hear about your experience. Seat issues and ticketing errors are frustrating, especially for a special family outing. As we don't do any double booking for tickets, we invite you to contact us at amctheatres.com/contact so we can learn more about your experience.
theatre lights remained on during the entire movie screening
Business reply on Google
Hi Stephanie, thank you for the feedback regarding your visit. We will be sharing this with the rest of the team to ensure we improve our customer experience. If you'd like to connect directly on this, please contact us at amctheatres.com/contact
Overhead lights remain too bright during the movie screening
Business reply on Google
Hi Mike, thank you for sharing your experience. If you've already contacted us with this feedback, it's been noted internally & we will review in order to ensure the best possible customer experience. If you have any further issues or something else you need to inquire about please feel free to follow up with us again.
Poor food quality and disorganized delivery service at the theater.
The theatre was left uncleaned and the manager was unprofessional.
Business reply on Google
Hi Jonathan, thank you for the feedback regarding your visit. We will be sharing this with the rest of the team to ensure we improve our customer experience. If you'd like to connect directly on this, please contact us at amctheatres.com/contact
Staff failed to address noise complaints and provided expired compensation passes.
Business reply on Google
Hi Brian, we're sorry to hear about your recent experience and the issues you encountered with both the disturbance during the movie and the response from our staff. We regret any inconvenience this situation caused you. Please reach out to us directly at amctheatres.com/contact so we can address your concerns more thoroughly.
Employee denied lounge access unless the customer purchased additional items.
Long wait times for cold food and poor staff service.
Theater lights remained on during the movie and audience was noisy
Sharp nail under table caused injury to customer's son.