Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Customer alleges racial profiling by staff regarding membership benefits
Obstructed screen view and malfunctioning escalator causing customer falls.
Business reply on Google
Hi Dalton, thank you for taking the time to provide us with your feedback. At AMC Theatres, we strive for customer satisfaction, which is why we value your feedback. We would ask that you please reach out to amctheatres.com/contact as we'd like to learn about your experience in more detail so we can work to resolve issues for the future. Thank you again for your time.
Staff failed to address harassment and safety concerns regarding another patron.
Customer objects to the increased monthly subscription price for A-List membership.
parking validation system failed and staff provided ineffective instructions
Parking validation system fails and customers are charged extra fees
Unsanitary restrooms, broken equipment, and parking validation issues.
Business reply on Google
Hi Azadeh, thank you for taking the time to provide us with your feedback. At AMC Theatres, we strive for customer satisfaction, which is why we value your feedback. We would ask that you please reach out to amctheatres.com/contact as we'd like to learn about your experience in more detail so we can work to resolve issues for the future. Thank you again for your time.
theater audio and projection equipment are poorly maintained
Business reply on Google
Hi, we are sorry you experienced these issues during your most recent visit. We have followed up with our team to ensure a more satisfying experience moving forward. Thank you again for this feedback as it allows us to improve the experience of all guests.
theatre policy prohibits outside food without providing storage options
Aggressive staff behavior and refusal of refund after security dispute
Business reply on Google
We’re sorry to hear about your experience David. Your feedback about the security interaction and staff communication is important to us, and we understand how upsetting this felt after a long day. We’d like to learn more so we can review what happened and improve the guest experience at this location. Please contact us directly at amctheatres.com/contact so we can learn more about your experience.
Employee was rude regarding outside food policy and customer assistance.
Staff failed to provide information or refunds during an emergency evacuation.
Business reply on Google
Hi Justin, we’re sorry to hear about the issue you described. Evacuations can be stressful, and clear communication and professional conduct from our team are important. We understand how frustrating it is to have a show interrupted without information about next steps, including refunds or passes. Please reach out to us at amctheatres.com/contact so we can review what happened during your visit and assist with making this right.
Theater lights were turned on repeatedly during the movie screening.
Business reply on Google
Hi Gwen, thank you for the feedback and rating. We're grateful for your business and appreciate your input. We invite you to contact us at amctheatres.com/contact and tell us how we can improve your experience!
Theater refused entry due to outside food policy
uncomfortable seating and poor staff performance at the theater
Business reply on Google
Hi Matt, thanks for the review. If there is something we can work to improve on, we'd love to hear it. Please contact us at amctheatres.com/contact so that we can speak to you about your experience.
Staff failed to resolve a seating dispute with other patrons.
Business reply on Google
Hi Gregory, thank you for the feedback regarding your visit. We will be sharing this with the rest of the team to ensure we improve our customer experience. If you'd like to connect directly on this, please contact us at amctheatres.com/contact
theatre staff confiscated outside food to force purchase of concessions
Sound leakage from adjacent theater disrupted the movie viewing experience.
The theater is unclean and staff are dismissive of customer concerns.
The theatre skipped customers in line and the app failed.