Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Bartender ignored customer and served another person out of turn
Business reply on Google
Hi Karen, we’re sorry to hear about your experience. The situation you described at the bar does not reflect the level of attention and respect we want any guest to feel. We will review what happened with our team, including the interaction and order sequence you mentioned, to help improve our service and training. We appreciate you sharing these details so we can address this internally.
ordered drink was never delivered to the customer
Business reply on Google
Hi Alejandra, thank you for the feedback regarding your visit. We will be sharing this with the rest of the team to ensure we improve our customer experience. If you'd like to connect directly on this, please contact us at amctheatres.com/contact
Staff denied entry due to lack of physical identification.
Business reply on Google
Thank you Bianca for taking the time to leave us a rating. We are sorry to hear you did not have a good experience at this location. Please contact us at amctheatres.com/contact so we can better understand how we can improve. Thank you.
Staff and management were disrespectful and unhelpful with refund requests.
Business reply on Google
Hi Synaia, thank you for taking the time to provide us with your feedback. At AMC Theatres, we strive for customer satisfaction, which is why we value your feedback. We would ask that you please reach out to amctheatres.com/contact as we'd like to learn about your experience in more detail so we can work to resolve issues for the future. Thank you again for your time.
Dine-in service quality and food portions do not meet expectations.
theatre policy restricts families with babies from attending late screenings
Business reply on Google
Thank you for sharing your feedback about your recent experience. We're sorry to hear you felt our policies were not inclusive to families. Your insights are valuable, and we recommend reaching out to us directly at amctheatres.com/contact to discuss this matter further.
theatre seats smelled of urine and food service was poor
Ordered dinner never arrived and staff refused to resolve the issue.
Inaccurate seat descriptions, confusing numbering, and poor food quality.
The food quality is inconsistent and poorly prepared.
failed food delivery and lack of promised waiter service
Poor service, dirty theater, broken air conditioning, and incorrect food delivery.
customer did not receive all food items purchased at concession stand
Food quality was poor and the quesadilla was inappropriately spicy.
Delayed food service, broken seat, and poor front desk staffing.
Poor staff knowledge, slow food delivery, and unhygienic restroom conditions.
Unsanitary bathrooms, poor service, and uncomfortable theater temperature.
Broken seats and delayed food service caused missed movie portions.
Poor facility maintenance and low quality food at high prices.
Staff failed to accommodate a severe food allergy and provided cold food.