Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The theater wifi connection is extremely slow.
unprofessional and rude staff at the food counter
Poor food quality and missing items from the concession stand.
Presence of a rat in the theater room and poor food quality.
Business reply on Google
Hi Nicole, thank you so much for your feedback. We take complaints such as these seriously and would ask you to contact us at amctheatres.com/contact so we can look into any potential issues with our team. Thank you again.
Pre-purchased seats were unavailable due to theatre overbooking or unauthorized entry.
Incomplete food order and poor customer service from theatre staff.
Business reply on Google
Thank you for the feedback regarding your visit. We will be sharing this with the rest of the team to ensure we improve our customer experience. If you'd like to connect directly on this, please contact us at amctheatres.com/contact
Presence of rats in theater and broken reclining seat.
Business reply on Google
Thank you so much for your feedback. We take complaints such as these seriously and have notified our team about this issue. We invite you to contact us at amctheatres.com/contact if you'd like to further discuss this visit. Thank you again.
Staff failed to provide food and required a second purchase.
Business reply on Google
Hi Justin, we are sorry you had this experience. Customer service is a top priority to us, so thank you for sharing your concerns. Would you be able to contact us at amctheatres.com/contact at your earliest convenience so we can assist you further?
staff failed to remove an intoxicated patron or relocate the customer
Business reply on Google
We’re sorry to hear about your experience. What you described involves guest behavior and seating comfort, and we understand how disruptive and uncomfortable that can be. Our team aims to support guest safety while minimizing impact on others, and we regret that this situation wasn’t handled in a way that made your visit comfortable. We invite you to contact us directly at amctheatres.com/contact so we can learn more about this experience.
Staff provided poor service and failed to deliver the food order.
Business reply on Google
Hi John, thanks for the review. If there is something we can work to improve on, we'd love to hear it. Please contact us at amctheatres.com/contact so that we can speak to you about your experience.
Excessive wait time for a milkshake caused missed movie footage.
Business reply on Google
Hi Chioke, we are sorry you had this experience. Customer service is a top priority to us, so thank you for sharing your concerns. Would you be able to contact us at amctheatres.com/contact at your earliest convenience so we can assist you further?
Dine-in service failed and staff ignored the priority line
Business reply on Google
Hi Aidan, thank you for the feedback regarding your visit. We will be sharing this with the rest of the team to ensure we improve our customer experience. If you'd like to connect directly on this, please contact us at amctheatres.com/contact
theatre seat does not recline as advertised
customer found a bed bug in the theater seat
Business reply on Google
Hi Nashid, thank you so much for your feedback. We take complaints such as these seriously and would ask you to contact us at amctheatres.com/contact so we can look into any potential issues with our team. Thank you again.
uncomfortable theater seating causes physical discomfort and migraines
Business reply on Google
Thank you so much for your feedback. We are sorry you experienced a less than satisfactory experience with seating. As we work to provide a comfortable environment across all of our locations, your feedback is invaluable to this process.
Mice were observed running across the floor during the movie.
Business reply on Google
Hi Carol, thank you so much for your feedback. We take complaints such as these seriously and would ask you to contact us at amctheatres.com/contact so we can look into any potential issues with our team. Thank you again.
The theater failed to enforce the assigned seating policy.
frequent stock shortages and poor customer service at the theater
Rude staff, poor drink quality, and early concession stand closing times.
Long wait times at the box office caused missed movie time.