Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
inefficient food delivery system and poor customer service during the movie
Poor service and inability to order water or food at theater.
Business reply on Google
Hi, we're sorry for the confusion experience during your recent visit. At our DINE-IN locations, orders are placed via the app, kiosk, or concessions, with orders being delivered to the auditorium of your screening after you're seated. We invite you to contact us directly at amctheatres.com/contact for further assistance with this process for future visits.
Stale popcorn, slow service, and poor seat quality.
theatre auditorium seats are broken and squeaky
Poor food service, lack of recliners, and expensive parking fees.
The theater seats and floors are dirty and unhygienic.
Poor seat quality, expensive parking, and delayed food service.
Inability to purchase concessions, high parking fees, and lack of recliners.
The theater is unsanitary and caused illness for the patrons.
Business reply on Google
Hi Manuel, thank you so much for your feedback. We take complaints such as these seriously and would ask you to contact us at amctheatres.com/contact so we can look into any potential issues with our team. Thank you again.
card information compromised by skimmer on arcade machine
Rude staff, dirty facilities, false advertising, and incomplete food orders.
Business reply on Google
Hi Bobbie, thank you for the feedback regarding your visit. We will be sharing this with the rest of the team to ensure we improve our customer experience. If you'd like to connect directly on this, please contact us at amctheatres.com/contact
concessions were unavailable and refund was not offered
Business reply on Google
Hi Kathryn, we are sorry you had this experience. Customer service is a top priority to us, so thank you for sharing your concerns. Would you be able to contact us at amctheatres.com/contact at your earliest convenience so we can assist you further?
Uncomfortable seating, dirty theater, and expensive parking fees.
Business reply on Google
Hi Danielle, thank you for taking the time to provide us with your feedback. At AMC Theatres, we strive for customer satisfaction, which is why we value your feedback. We would ask that you please reach out to amctheatres.com/contact as we'd like to learn about your experience in more detail so we can work to resolve issues for the future. Thank you again for your time.
Lack of staff prevents custom food orders at concession stand.
Poor parking layout, confusing navigation, and obstructed view in the theatre.
Poor parking, uncomfortable seating, obstructed views, delayed start, and low-quality…
Poor customer service, missing food order, and unclean theatre facilities.
Business reply on Google
Hi Krissy, thank you for taking the time to provide us with your feedback. At AMC Theatres, we strive for customer satisfaction, which is why we value your feedback. We would ask that you please reach out to amctheatres.com/contact as we'd like to learn about your experience in more detail so we can work to resolve issues for the future. Thank you again for your time.
Obstructed view from safety railing and malfunctioning non-reclining squeaky seats.
The theater has poor staff, dirty bathrooms, and uncomfortable seating.
Business reply on Google
Thank you for taking the time to provide us with your feedback. At AMC Theatres, we strive for customer satisfaction, which is why we value your feedback. We would ask that you please reach out to amctheatres.com/contact as we'd like to learn about your experience in more detail so we can work to resolve issues for the future. Thank you again for your time.
App malfunctions and poor service regarding food and drink delivery.