Absolutely not. I’d never go back, buy again, or use them again.total experiences
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Most reported issues
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Experiences
The airport lounge is overcrowded and the facilities are outdated.
Flight cancellation and poor customer service regarding rebooking and compensation.
Lounge access denied despite holding a credit card for entry.
Lounge access policy requires military personnel to be in uniform.
The quality and variety of food in the Admirals Club declined.
Access denied due to same-day travel requirement.
Lounge is crowded, hot, smells bad, and has poor wifi.
First class ticket does not include lounge access
Lounge facilities are outdated and lack accessible entry for luggage.
Customer denied entry to lounge despite loyalty status and business needs.
Airline failed to provide requested wheelchair assistance for a disabled passenger.
Airport lounge has limited food, poor facilities, and inadequate amenities.
The aircraft cabin was overcrowded and lacked proper ventilation.
lack of variety in lounge food options
Lounge area is cluttered and food and coffee options were unavailable.
The lounge food quality is poor relative to the high cost.
Outdated lounge facilities and poor quality food offerings.
Excessive pricing for alcoholic beverages compared to partner lounges.
The airport lounge is dirty and has poor food options.
Overcrowded lounge with limited complimentary food options.