American Airlines

Airline provided false information regarding hotel vouchers for delayed flight

Long wait times and staff unable to resolve check-in issues.

airline removed miles and experienced flight delays and service issues

website errors and poor staff decision making caused significant travel delays

Frequent flight delays and uncomfortable cabin temperature on American Airlines flight.

Frequent flight delays, cancellations, and poor staff assistance.

Frequent flight delays and poor customer service communication

Airline changed passenger seat without notice or compensation

Airline resold paid seats and failed to provide promised meal service

Staff refused to rebook flight despite availability

Flight delay caused a missed connection and rebooking.

Excessive wait time for luggage check-in process

Airline refused to refund upgrade fee after canceling flight

Frequent flight delays caused missed connections and overnight stays.

Flight delayed repeatedly with no adequate rebooking assistance provided

Frequent flight cancellations and poor customer service communication

flight delays, mechanical failure, and significant baggage handling issues

Frequent flight delays and unprofessional conduct by gate staff.

Flight delayed four hours with poor customer service from staff

Lost luggage and lack of staff assistance at the airport.