American Airlines

Airline lost luggage and delayed flight causing travel disruption

Flight cancellation, seat downgrades, and failure to provide promised refunds.

Airline lost luggage and customer service failed to resolve the issue

Airline lost checked luggage and provides no functional support for recovery.

Flight attendant was inattentive to first class passengers

Airline lost passenger luggage containing house keys

Multiple flight delays and lack of passenger accommodations provided by airline.

Staff error caused unaccompanied minors to miss their scheduled nonstop flight.

Airline refused to rebook flight after cancelling a segment

Flight cancelled after a five hour wait at the airport

Frequent flight delays and multiple unannounced gate changes occurred.

Long wait times and non-functional rebooking application

Frequent flight delays and poor service quality.

luggage locked in office with no staff available for retrieval

Long tarmac delay and mishandled baggage due to maintenance issues

Frequent flight delays, poor customer service, and inconsistent in-flight amenities.

Twelve hour flight delay during a connection in Dallas

The airline canceled flights twice and failed to rebook the passenger.

Difficulty purchasing a ticket for a family member

Lack of consistent flight status updates during a delay