American Airlines

Passengers are frequently stranded at their destination.

Customer service refused to provide assistance

Unsanitary restrooms and unprofessional, rude behavior from airline staff.

Frequent flight delays and cancellations experienced by the customer.

Airline canceled return flight and staff provided unprofessional customer service.

Frequent flight delays caused missed connections and extended travel disruptions.

Airline flight schedule changes left passengers stranded without assistance.

Staff caused boarding delay and provided unprofessional treatment to passengers

The first class airplane seats were dirty and required manual cleaning.

Gate agents refused to assist with flight delays and rebooking issues.

Frequent flight delays, lost baggage, and lack of onboard amenities.

Excessive wait times and staff errors caused missed flights and ticketing issues.

Flight delays and lack of compensation for schedule changes

airline staff refused to assist passengers with missed connecting flights

Airline lost luggage and staff were unhelpful with filing a report.

Airline gave away pre-paid seats and forced a flight delay

Staff refused to issue a gate pass for an elderly passenger.

Unfriendly staff and significant delays in luggage retrieval.

Inability of customer service staff to resolve recurring booking issues.

Airline refused to allow transfer of ticket credit to family members