American Airlines Terminal 4
✈️ Airlines · Phoenix Sky Harbor International Airport · Phoenix
Absolutely not. I’d never go back, buy again, or use them again.total experiences
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Most reported issues
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Experiences
Airline failed to notify passenger of flight cancellation
Passenger denied boarding due to discrimination regarding a speech disability
Flight delayed for one day without hotel or compensation provided
Unprofessional and discourteous staff at Sky Harbor airport
excessive wait times for baggage retrieval after flight cancellation
Staff member was disrespectful and aggressive toward an elderly passenger.
Flight cancellations and delays caused additional travel and lodging expenses.
The flight has been delayed for six hours.
Supervisor refused to escalate issue or provide management contact
Customer experienced discriminatory treatment by staff regarding seat assignments
Check-in staff refused to assist with luggage weight adjustment
passenger denied entry to airport club despite having a day pass
Customer stranded for 24 hours with significant additional financial costs
mechanical failure and poor staff management caused significant flight delays
The airport staff provided rude customer service.
Airline failed to deliver lost luggage as promised
The check-in staff member provided poor customer service.
Insufficient connection time causes passengers to miss their connecting flight.
Staff was condescending and unhelpful regarding airline procedures.