Angelika Film Center & Café - Carmel Mountain
🎬 Entertainment · 11620 Carmel Mountain Rd · San Diego
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
poor facility maintenance and unhygienic food handling practices
Business reply on Google
I'm so sorry to hear that we've fallen off as your go-to theater, Donna. Seeing a decline over time is definitely not what we want for our regulars. I'm passing your feedback directly to our Carmel Mountain management team so we can address where we're slipping and get things back up to standard.
Broken equipment, food quality issues, and unclean seating area.
Staff member provided rude service and neglected food order.
Limited food availability, overpriced meal, and dirty theater conditions.
Business reply on Google
Hi Cassandra, we're incredibly sorry to hear this. Catching us short on ingredients is bad enough, but serving a sub-par meal is completely unacceptable. We are addressing this directly with our kitchen and management team to make sure it doesn't happen again.
The theater seats are unclean and in poor condition.
Business reply on Google
Hi Sophia, thank you for your honest feedback. I am very sorry that the condition of the seats and the theater did not reflect the ticket price. That is definitely not the premium experience we want for our guests. Your feedback helps us know where we need to improve.
Frequent equipment failure and declining food quality at the cinema cafe.
Business reply on Google
Hi Kimberly, as a regular member, your loyalty means a lot to us, and I am sorry we have let you down lately. The issues with the fryer and the food quality are not up to our standards. We are working to get our kitchen back to full capacity and will look into the specific concerns you mentioned.
Unavailable menu items, warm drinks, and broken theater seating.
Business reply on Google
Hello, we are so sorry to hear about your experience. Please email us at [email protected], as we would love the opportunity to make this right.
The website seat change function is broken and causes duplicate purchases.
Business reply on Google
We’re sorry for the inconvenience. Our team is working quickly to resolve this issue.
The theater lobby and seating areas were dirty and uncleaned.
Business reply on Google
We’re truly sorry your visit didn’t go as expected. We’re reviewing your feedback and hope to earn your trust again.
The process to purchase alcoholic beverages is overly complicated.
Poor facility maintenance, unorganized service, and incomplete online menu options.
The customer experienced food poisoning after eating at the cafe.
Theater cancelled scheduled movie screenings without prior notice to customers.
theater suffers from poor sanitation and persistent sewer gas odors
Security guard was rude and aggressive during bag check
Cash was missing from a wallet turned into lost and found.
excessive service charges applied per ticket instead of per transaction
Staff refused to honor a previously promised popcorn refill deal.
Overpriced food and poor cleanliness standards at the theater.
The customer considers the price of a double martini to be excessive.