Angelika Film Center & Café
🎬 Entertainment · 2 locations
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
poor facility maintenance and unhygienic food handling practices
Business reply on Google
I'm so sorry to hear that we've fallen off as your go-to theater, Donna. Seeing a decline over time is definitely not what we want for our regulars. I'm passing your feedback directly to our Carmel Mountain management team so we can address where we're slipping and get things back up to standard.
Staff sold incorrect ticket and manager provided poor customer service.
The theater has moldy odors, stale food, and damaged seating.
Business reply on Google
This is incredibly disappointing to hear, Brandy, and definitely not the standard we hold ourselves to. We are having our maintenance team look into Theater 1 immediately to address the odor. Thank you for bringing this to our attention.
Broken equipment, food quality issues, and unclean seating area.
Staff member provided rude service and neglected food order.
Limited food availability, overpriced meal, and dirty theater conditions.
Business reply on Google
Hi Cassandra, we're incredibly sorry to hear this. Catching us short on ingredients is bad enough, but serving a sub-par meal is completely unacceptable. We are addressing this directly with our kitchen and management team to make sure it doesn't happen again.
The theater seats are unclean and in poor condition.
Business reply on Google
Hi Sophia, thank you for your honest feedback. I am very sorry that the condition of the seats and the theater did not reflect the ticket price. That is definitely not the premium experience we want for our guests. Your feedback helps us know where we need to improve.
Frequent equipment failure and declining food quality at the cinema cafe.
Business reply on Google
Hi Kimberly, as a regular member, your loyalty means a lot to us, and I am sorry we have let you down lately. The issues with the fryer and the food quality are not up to our standards. We are working to get our kitchen back to full capacity and will look into the specific concerns you mentioned.
poor air quality caused a severe allergic reaction
Business reply on Google
Hi Gabriela, I am so incredibly sorry to hear about your allergic reaction. The health and comfort of our guests is our top priority. We are looking into the 'weird smell' you mentioned immediately.
The theater has a strong mildew odor and poor air quality.
Business reply on Google
Hi Napoleon, thank you for the honest feedback. We're very sorry about the odor you encountered; that’s certainly not the experience we want for our guests. Our maintenance team is looking into this right away to get it resolved.
Staff enforced alcohol policies with an unfriendly and dismissive attitude.
Unavailable menu items, warm drinks, and broken theater seating.
Business reply on Google
Hello, we are so sorry to hear about your experience. Please email us at [email protected], as we would love the opportunity to make this right.
The website seat change function is broken and causes duplicate purchases.
Business reply on Google
We’re sorry for the inconvenience. Our team is working quickly to resolve this issue.
theater seating is damaged and the facility has unpleasant odors
Business reply on Google
Thanks for your honest review. We’re disappointed to hear this and are taking steps to improve. We hope you’ll give us another chance.
The theater seats were dusty and the facility smelled moldy.
Business reply on Google
We appreciate you bringing this to our attention. Our team is reviewing the issue and will work to ensure it’s addressed promptly.
Staff refused to address disruptive patrons talking during the movie.
Business reply on Google
We regret that your experience wasn’t what it should have been. Your feedback is being shared with our team for review.
The popcorn and pizza served were cold and poor quality.
Business reply on Google
Thank you for your honest review. We’re always working to improve and will use your feedback to help enhance our food offerings.
The theater is dirty with mildew odors and smudged screens.
Business reply on Google
We regret that your experience wasn’t what it should have been. Your feedback is being shared with our team for review.
Visible mold in air vents and dirty movie screen
The theater lobby and seating areas were dirty and uncleaned.
Business reply on Google
We’re truly sorry your visit didn’t go as expected. We’re reviewing your feedback and hope to earn your trust again.