Really bad. I’d tell people to avoid it.total experiences
replied on google
Most reported issues
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Experiences
gym equipment is outdated and missing advertised features
Business reply on Google
Hi Craig, Thank you for taking the time to share your feedback. We’re sorry to hear that your visit didn’t meet your expectations, especially after hearing about specific equipment from another location. Equipment can vary from club to club, and we’re always looking at how we can improve and update based on member needs and usage. We appreciate your thoughts about the condition of some of our equipment — we're excited to share that a full gym refresh is planned in the coming months, including a brand-new line of strength equipment as part of our continued efforts to improve the member experience. We’re glad to hear you found the shower facilities clean and spacious, and that the cable machines were up to standard. We understand that every member’s fitness preferences are different, especially when visiting from out of town. Safe travels and thanks again for the constructive review.
Staff cleaning around members while they are exercising
Business reply on Google
Hi Samantha, Thank you for your feedback and for being such a dedicated member over the past five months — we truly appreciate you. We're very proud of maintaining a clean and organized facility, especially since our gym is open 24/7 and used by so many members throughout the day. Cleanliness is one of the things we get the most compliments on, and it's something we take seriously for everyone's comfort and health. That said, we absolutely understand your frustration. Our staff tries to be mindful and respectful of everyone’s personal space while performing cleaning tasks, and we’re sorry to hear that it’s been disruptive for you. We'll be reviewing our current cleaning practices and schedules to see how we can improve the experience without compromising cleanliness. Thanks again for bringing this to our attention — your input helps us do better. We hope to continue being a place you enjoy coming to!
The gym is overcrowded and staff members are rude.
Business reply on Google
We appreciate your feedback, Soui. We're glad to hear that you found the gym clean as cleanliness is always a top priority. Our gym, like so many others, does typically see an increase in usage from both our members and visiting members over the holidays, so it may have seemed busier than usual. While we cannot control the behaviors of others, without having any further information or contact information, it’s difficult to address any issues. If you would like to discuss this, please feel free to reach out to us directly via phone: 512-258-9900 or email: [email protected]
Gym refused to honor a confirmed day pass for a tour.
Business reply on Google
Sergio, The free trial is put on all AF websites at the corporate level; however, before you click “submit” it states that there are limitations and is for participating locations only. We added an announcement on our specific club’s website stating that we do not participate in the free trial, and we send a follow up email from our club's email address immediately after someone fills out their information on our website so that they are aware. Our location aims to add member value by focusing on quality over quantity. We are a member-only facility and do not apologize for that. It is this way for the safety, security, and overall experience of our members. As a member, you would appreciate that we choose not to crowd the gym with free trials as Austin is a prime destination for people vacationing, visiting, or attending one of the many world-renowned events throughout the year. We offer a tour so that you can see the equipment that is available, get an overall feel of the gym, and discuss how we can help reach your goals. Our apologies if the tour was not offered to you as it should have been. We will look into that. We hope you find a gym that meets your needs.
gym lacks equipment and fails to enforce safety protocols
Business reply on Google
While we are open to constructive criticism, a one star review from a fake name is not helpful to us as owners, nor to anyone reading reviews for insight. We strive to communicate with our members and continually improve the club, so if you truly have feedback, please contact us at 512-258-9900 or [email protected] (since we have no means to contact you aside from this reply) to share it so that we know why you chose to provide a one star rating. -Ben & Jen Maquinalez, Owners