Anytime Fitness
🏋️ Fitness & Gyms · 10 locations
Between really bad and never again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Management handled a hygiene complaint in a suspicious and unprofessional manner.
The gym charges high and unexpected enrollment fees.
The gym charges undisclosed fees and uses predatory billing practices.
member occupies multiple machines simultaneously
Business reply on Google
We appreciate your feedback. Sorry we didn’t meet your expectations. We will do everything we can to improve our members club experience.
Limited gym equipment and high membership fees compared to competitors.
unclear signage and restricted access policy for non-members
Business reply on Google
Jose, we are so sorry you had that experience at our downtown location. We are located on the 2nd floor in a 10-story secure building that locks between 5:30 pm and 8 am/weekends for safety reasons. We have been trying to find a solution for Anytime Fitness members who visit us from other locations; unfortunately, we did not find a thorough solution in time to help you gain access to our location. For you, we hope you will give us another chance, especially since our location is closer. Please call us at 317-536-0815 during office hours, M-F, 10-5 to make arrangements prior to your next visit. We appreciate your feedback about the signage. We will work to improve our communication for our Anytime Fitness members who visit Indianapolis from around the world.
The gym facility is cramped and membership value is poor.
Business reply on Google
We’re sorry to see this rating. We always strive to provide a positive experience for our members and apply our policies fairly and consistently to everyone. If there’s anything you’d like to discuss or feel we could have handled differently, we’re always open to a conversation.
Poor facility maintenance and lack of rule enforcement regarding member behavior.
Business reply on Google
Hi Tina! Thank you for your feedback—we truly appreciate you taking the time to share this, especially as a long-time member. What you described is not the standard we aim to uphold, and we take concerns like this very seriously. I’d really like the opportunity to learn more about your experience so we can address this properly. Please give us a call or stop by the club when you can—we’d appreciate the chance to speak with you directly. – Shey Taiwo, Club Manager
Staff and management were rude and unprofessional regarding gym entry procedures.
The gym bathroom is poorly maintained and lacks sufficient shower facilities.
Business reply on Google
Thank you for your feedback—we appreciate you taking the time to share your experience. We’re glad to hear you found the equipment reliable and felt safe in the gym. We’re sorry, however, that the cleanliness and limited bathroom/shower setup didn’t meet your expectations, especially compared to your previous location. We understand how important those details are, particularly for early morning members. Your feedback has been shared with our team as we continue working to improve our cleaning standards and overall member experience. We do see that your last visit was in March 2025 and that your membership had been canceled. If you’ve been in more recently, we’ve made improvements to our cleanliness standards and would love the opportunity to provide you with a better experience if you decide to give us another try.
Owner refuses to cancel membership despite medical hardship and contract terms
Business reply on Google
Sheera, I’m truly sorry to hear about the challenges you’re going through, and I do wish you the very best with your treatment and recovery. I want to clarify a few important points so there is accurate context for anyone reading this. When you and I spoke, I took the time to explain the standard terms of your agreement, which outline the specific situations that qualify for early termination. These policies are applied consistently to all members to ensure fairness, and I’m not able to make subjective exceptions for individual circumstances. That said, I did make every effort to offer reasonable alternatives. I offered to place your membership on a freeze so you would not be billed while you are unable to use the gym, and I also provided a contract buyout option. My goal in those options was to give you flexibility while still honoring the agreement in place. I understand that this may not have been the outcome you were hoping for, but it would not be fair to other members to alter contract terms on a case-by-case basis. For members who prefer complete flexibility, we do offer month-to-month memberships, which are available at the time of joining. Regarding your comments about the
Gym showers have lacked hot water for one week
Business reply on Google
Hi There, I believe I spoke with you at that time but the shower heat was resolved :)
Lack of staff presence and poor facility cleanliness.
Business reply on Google
Thank you for visiting us while you were in town and for taking the time to leave feedback. We’re sorry to hear your experience didn’t fully meet expectations. We don’t always have management or trainers on the floor during certain daytime hours, however we're in every day and we’re always reachable and happy to adjust things like music when requested. We’ll also be addressing your cleanliness concerns with our team to ensure we’re maintaining the standards our members expect. Mind you we do hold ourselves to a high standard in this regard and clean daily. We appreciate the input and hope you’ll give us another try next time you’re in town.
Staff member harassed customer regarding water on the floor after showering.
The business makes cancelling memberships difficult through predatory contract practices.
Business reply on Google
Hi Adam, thank you for sharing your feedback. We take concerns like this seriously and want to help clarify and resolve any issues. At this time, we’re unable to locate your name in our system, so we just want to confirm—are you a member of this specific Anytime Fitness location? For transparency, we do have a cancellation request button directly on our website that submits requests to our team, and those are reviewed and responded to daily. If you’re open to it, we’d love the chance to look into your situation and make things right. Please feel free to contact us directly at [email protected] so we can assist you personally.
The gym has only one old StairMaster machine.
Business reply on Google
Thank you for taking the time to leave a review and for being a member with us. We’re glad to hear you enjoy the convenience of our 24-hour access and location. We also appreciate your feedback regarding the StairMaster. Equipment input like this is helpful, and we continuously evaluate usage, condition, and member demand when planning upgrades and additions. While space and availability can be limiting, we’re always looking for ways to improve the training experience for our members. If you ever have specific requests or suggestions, please feel free to speak with our team—we’re always happy to listen and appreciate you being part of our community.
gym members monopolize multiple pieces of equipment simultaneously
Business reply on Google
We appreciate your feedback. Sounds like you really enjoyed the different features and amenities that club has to offer. We will do better to remind our members to be aware and courteous of others when working out at the club.
Manager refused to return the gym key deposit after free trial.
Business reply on Google
Hi Michael, Thank you for your message. Our 7-day trial program is designed for local residents who have recently moved to the area and are exploring gyms for potential membership. As you mentioned, you did not intend to join and do not currently reside here full-time. For visitors in similar situations, we offer a guest pass at $35 per week. We take pride in providing a secure, 24-hour facility where our members can feel comfortable and confident that we operate as a private fitness community dedicated to their experience and safety. Best regards, Anytime Fitness – Happy Valley
unresponsive staff and difficulty obtaining membership access
gym equipment is outdated and missing advertised features
Business reply on Google
Hi Craig, Thank you for taking the time to share your feedback. We’re sorry to hear that your visit didn’t meet your expectations, especially after hearing about specific equipment from another location. Equipment can vary from club to club, and we’re always looking at how we can improve and update based on member needs and usage. We appreciate your thoughts about the condition of some of our equipment — we're excited to share that a full gym refresh is planned in the coming months, including a brand-new line of strength equipment as part of our continued efforts to improve the member experience. We’re glad to hear you found the shower facilities clean and spacious, and that the cable machines were up to standard. We understand that every member’s fitness preferences are different, especially when visiting from out of town. Safe travels and thanks again for the constructive review.