Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
The gym charges high and unexpected enrollment fees.
The gym charges undisclosed fees and uses predatory billing practices.
Limited gym equipment and high membership fees compared to competitors.
Poor facility maintenance and lack of rule enforcement regarding member behavior.
Business reply on Google
Hi Tina! Thank you for your feedback—we truly appreciate you taking the time to share this, especially as a long-time member. What you described is not the standard we aim to uphold, and we take concerns like this very seriously. I’d really like the opportunity to learn more about your experience so we can address this properly. Please give us a call or stop by the club when you can—we’d appreciate the chance to speak with you directly. – Shey Taiwo, Club Manager
The business makes cancelling memberships difficult through predatory contract practices.
Business reply on Google
Hi Adam, thank you for sharing your feedback. We take concerns like this seriously and want to help clarify and resolve any issues. At this time, we’re unable to locate your name in our system, so we just want to confirm—are you a member of this specific Anytime Fitness location? For transparency, we do have a cancellation request button directly on our website that submits requests to our team, and those are reviewed and responded to daily. If you’re open to it, we’d love the chance to look into your situation and make things right. Please feel free to contact us directly at [email protected] so we can assist you personally.
customer has not received a promised refund after ten days
Business reply on Google
Hi Nora, we appreciate the time you took to leave us feedback. We are truly disappointed we did not meet your expectations. I want to apologize about the long processing times for those kinds of transactions and assure you we're doing everything on our end to make sure that doesn't happen again. Best regards, Shey.
Excessive volume of music played by gym trainers
Business reply on Google
Hi Mercedes! Thank you for providing feedback about this issue! I want to ensure that we are working towards providing the best experience possible for all of our members every day. Please contact the office or stop by during business hours if you ever have any other concerns or feedback. - Shey
gym continues charging membership fees after the contract has expired
Business reply on Google
Hello Imani, thank you for letting us know about your recent experience. Our goal is to deliver a great experience. Please take a moment to contact us so we can discuss your concerns. - Shey
Gym removed complimentary towel service for members.
Unauthorized membership renewal and poor facility maintenance during inclement weather.
Cardio equipment is positioned away from the television screens.
insufficient weight training equipment available for members
Membership fees are expensive and lack student or family discounts.
Management failed to respond and deducted funds before the agreed date.