Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Owner deactivated gym membership following a disagreement about deadlifting noise
Business reply on Google
Thanks you for that detail. I am sure many people will find it use full... Matt
The facility has poor hygiene, unpleasant odors, and inadequate parking.
Business reply on Google
Hello Joe, Thanks for rating your experience. Allow me to apologize on behalf of our team. Your review is concerning to us and we need to know more. Please call +1 713-869-3222 to speak with someone from our team. Respectfully, Matt
recurring unauthorized charges after cancellation of gym membership
Business reply on Google
Thank you for bringing this to our attention. I apologize for the inconvenience you've experienced with the cancellation process. This is certainly not the experience we want for our members. I'll personally look into this matter to ensure it gets resolved immediately and review our procedures to prevent this from happening again. Please contact me directly at Matt at 713-861-7845 so I can assist you further and make this right. Thank you for your patience and feedback.
The gym requires a thirty day notice for month to month cancellations.
Business reply on Google
Meagan, This is a policy that is standard in the industry but is also stated in the documents that define the terms of an agreement when you first sign up. This policy is not to squeeze extra months out of you. We apologize for any confusion and can send over a copy of our terms that address the 30day cancelation agreed upon when joining our facility. Thank you - MGMT ---------------------------------------------------------------------------------------------------------------- Update: 5:00 PM Meagan, We looked for your information in our system to share these terms and it seems you are not a current, previous, and/or prospect member of the gym. - MGMT
gym refuses to cancel month to month membership after relocation
Business reply on Google
Andy, If you are on a month to month membership term you can cancel at anytime. However, we ask all of our members to give us a 30day notice. This is a policy that is standard in the industry but is also stated in the documents that define the terms of an agreement when you first sign up. We apologize for any confusion and can send you over the cancelation form as soon as possible. Thank you - MGMT ------------------------------------------------------------------------------------------------------------- Update: 4:56 PM Andy, We looked for your information in our system to share these terms and it seems you are not a current, previous, and/or prospect member of the gym. - MGMT
The gym facility is poorly maintained and lacks basic sanitary conditions.
Business reply on Google
Jan, As a facility we greatly value your feedback and use it when making decisions to provide a positive experience for all our members. Recently we made a few changes and hope you will see the impact of these on your next visit. Have a great day.
The gym facility and bathrooms are dirty and poorly maintained.
Business reply on Google
Thanks Taylor … I have never been more proud of my gym… can’t see how you can rate something you have never been in. Taylor is not a member nor have they ever been. See our other reviews. Seems like most people like us, Oh and Taylor does not seem to like anyone or anything. All the review done by Taylor are 1 star, some introspection might be in order. Matthew Tiler Soileau Proud owner of Anytime Fitness - Heights
Gym equipment is poorly maintained and poses a safety hazard.
Business reply on Google
Hello Sara, It makes me glad you have been a member for over 10 years. As a facility we greatly value your feedback and use it when making decisions to better our establishment. I am unsure when you last used the facility but in the past few weeks, we have made significant upgrades to our facility. We replaced two of the toilets and have updated our water fountain. Also, because we are aware that we attract higher traffic in comparison to most anytime fitness’, we have worked with our cleaning staff to address areas that may collect more dust than others. However, we will continue to work with them until we can either come to an accord that reaches our standards or we will look for another company that can fulfill this. As for treadmills, we do have an equipment maintenance partnership that analyzes the efficiency and safety of all equipment. This is something that has been put in place by the list of approved vendors that anytime fitness provides. However, because I value both your safety and that of all our members, I will personally check all treadmills and have the company investigate this matter further. We upgraded these treadmills less than 2 years ago, and they should not b
Owner harasses gym members for making noise while working out
Business reply on Google
Dear dy120481 (if that is your real name), very sorry if I am discerning in my attempts to limit broken equipment. Noise = force and force usually means someone can’t handle the weight and is dropping it or releasing it to the floor or safety bar. If your 1 star review stops someone from joining that insists on breaking my equipment then I appreciate the review. Matt (my real name)
Difficulty canceling membership and unauthorized continued billing
Business reply on Google
Moises, thanks for your review, we don't make money on trying not to cancel people, that is never acceptable. I usually issue refunds to anyone who is having issues with that. Matt
Automated phone system incorrectly states business is closed during operating hours.
Business reply on Google
Thanks for the reminder that we need to constantly review our customer service standards. While we try to be there for everyone, sometimes we just screw up. Sorry
Gym access key deactivated without prior notice or staff assistance
Business reply on Google
We take our members security very seriously, and allowing people who we don't know and can't identify in the gym is very serious. Maybe Blink does not care who goes in their gym, but we do.
Staff provided conflicting information regarding gym access and trial policies.
Business reply on Google
Hi Amaia, Thank you for your honest feedback. Please accept our apology for the inconvenience we've caused. Your review is concerning to us and we need to know more. Please call 7138693222 to speak with someone from our team. Respectfully, Matt
Staff displayed an unwelcoming and dismissive attitude toward potential members.
Business reply on Google
Lisa .. sorry you got this kind of reply ... no excuses we will try todo better. Matt
Management fails to enforce mask requirements for gym members.
Business reply on Google
J Fisher ... We can't by law force anyone to wear a mask... it is voluntary and removing them from the gym can result in law suites, we have been warned not to do that ... police will not enforce it either ... sorry Matt S
Staff were unhelpful to new or prospective members.
Business reply on Google
Thank you for you comments
The gym facility is reported as unclean and unsafe for women.
Business reply on Google
Thank you for your ‘glowing’ review. It sounds like we really missed the mark during your visit! We strive to create a welcoming environment, and I’m sorry to hear we didn’t achieve that for you. Safety and cleanliness are top priorities for us—clearly, we need to do better in your eyes. All personal attacks are welcome... Matt
Staff refused to provide information and hung up the phone.
Business reply on Google
Missed the mark .... I do not have a "lady" answering the phone at anytime in years Matt
Limited staff availability for new member sign-ups
Business reply on Google
If you have a membership it is 24 hours if not come during staffed hours ..... pretty simple concept
membership cancellation was ignored and customer was incorrectly charged
Business reply on Google
I have to say, I'm really surprised and disappointed to read your review, Justin. I would like to apologize for any difficulties you had when working with our staff and when trying to cancel your membership. I can assure you that we have concern for all customers, general members and ones who do private training sessions, and it's never our intention to upset members. It sounds like there was some miscommunication when processing your cancellation, and I'd be happy to discuss things further to try and get to the bottom of what happened. - Matt Soileau, Owner