Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
The gym facility is cramped and membership value is poor.
Business reply on Google
We’re sorry to see this rating. We always strive to provide a positive experience for our members and apply our policies fairly and consistently to everyone. If there’s anything you’d like to discuss or feel we could have handled differently, we’re always open to a conversation.
Owner refuses to cancel membership despite medical hardship and contract terms
Business reply on Google
Sheera, I’m truly sorry to hear about the challenges you’re going through, and I do wish you the very best with your treatment and recovery. I want to clarify a few important points so there is accurate context for anyone reading this. When you and I spoke, I took the time to explain the standard terms of your agreement, which outline the specific situations that qualify for early termination. These policies are applied consistently to all members to ensure fairness, and I’m not able to make subjective exceptions for individual circumstances. That said, I did make every effort to offer reasonable alternatives. I offered to place your membership on a freeze so you would not be billed while you are unable to use the gym, and I also provided a contract buyout option. My goal in those options was to give you flexibility while still honoring the agreement in place. I understand that this may not have been the outcome you were hoping for, but it would not be fair to other members to alter contract terms on a case-by-case basis. For members who prefer complete flexibility, we do offer month-to-month memberships, which are available at the time of joining. Regarding your comments about the
The gym has only one old StairMaster machine.
Business reply on Google
Thank you for taking the time to leave a review and for being a member with us. We’re glad to hear you enjoy the convenience of our 24-hour access and location. We also appreciate your feedback regarding the StairMaster. Equipment input like this is helpful, and we continuously evaluate usage, condition, and member demand when planning upgrades and additions. While space and availability can be limiting, we’re always looking for ways to improve the training experience for our members. If you ever have specific requests or suggestions, please feel free to speak with our team—we’re always happy to listen and appreciate you being part of our community.
Difficulty obtaining a refund for a gym trial deposit
Business reply on Google
Hi Zaire, We’re sorry to hear about your frustrating experience and appreciate you taking the time to share this feedback. Our intention is never to make the refund process difficult, and we regret that you felt this way during your interactions with our team. Our 7-day trial does require a small, fully refundable deposit to issue security access. This is outlined in the promotion terms and is always refunded once the access key is returned. We understand how important it is to make this process smooth, which is why we encourage scheduling a time so we can ensure a staff member is available to assist. As a small, boutique-style 24-hour club, our staffed hours are limited, and unfortunately on the day you first visited for a refund, our team was attending an all-day continuing education training to better serve our members. We attempted to accommodate by asking you to return later that day when staff would be available, and we regret that this did not work out with your schedule. Your refund was processed as soon as we were able to connect in person and confirm the return of the access key. We value every guest who walks through our doors, and we’ll be using your feedback to improve
The gym air conditioning is not functioning properly.
Business reply on Google
Thank you for your feedback. There are times (such as beautiful spring days like today) when many of our members appreciate some fresh air! That said, we certainly have "working AC," Kelsey. If you believe the temperature in the gym is uncomfortable, please don't hesitate to simply say something to our staff - we are very friendly and are always happy to help!
The bathrooms and showers are not being cleaned regularly.
Business reply on Google
Thank you for taking the time to share your feedback. We're glad to hear that you enjoyed our spacious facility and found our staff to be friendly! However, we're sorry to learn that the cleanliness of our bathrooms and showers did not meet your expectations. This is definitely not the standard we aim for. We take cleanliness very seriously, and we appreciate you bringing this to our attention. I’ll make sure to follow up with our cleaning team immediately to address the issue. If you have any further concerns or suggestions, please don’t hesitate to reach out to us directly. Your satisfaction is important to us, and we hope to provide you with a better experience on your next visit. Thanks again for your feedback, and we hope to see you soon!
The business uses confusing and expensive annual billing structures.
Business reply on Google
Dear DRSW, Thanks for sharing your feedback. We’re sorry your experience didn’t match your fitness expectations. It was an uncommon instance, and we’ll do better in the future. Please feel free to contact our fitness customer service with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Kind regards, the Anytime Fitness Team
Gym sent disputed fees to collections after promising a cancellation.
Business reply on Google
Dear Judith, We’re so happy to hear you had a great experience at Anytime Fitness. Your review made our day! Our whole fitness team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope you will visit us soon to guide you in the process of making a better version of yourself! Sincerely the Anytime Fitness Team
Management is unresponsive and fails to return phone calls.
Business reply on Google
Dear Eric, Thanks for sharing your feedback. We’re sorry your experience didn’t match your fitness expectations. It was an uncommon instance, and we’ll do better in the future. Please feel free to contact our fitness customer service with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Kind regards, the Anytime Fitness Team
business continued charging membership fees after confirming account freeze
Business reply on Google
Dear Aaron, Thanks for sharing your feedback. We’re sorry your experience didn’t match your fitness expectations. It was an uncommon instance, and we’ll do better in the future. Please feel free to contact our fitness customer service with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Kind regards, the Anytime Fitness Team
unauthorized charges and lack of communication regarding membership transfer
Business reply on Google
Alice - upon review of the club's emails I do see the request for international transfer you are referring to dated 4/12/22. I apologize that this was overlooked and have rectified the situation for you. We take full responsibility for this mistake. I can assure you this was not "corruption" nor an attempt to make a few extra dollars from you. Our staff, like you, are human and do occasionally make mistakes such as missing an email in an inbox which has hundreds daily. If there is anything else I can do for you please do not hesitate to reach out to me directly at [email protected].
Manager refused to waive cancellation fees despite health and safety concerns.
Business reply on Google
Thank you for your review Ahmad Bebee. We do follow the current CDC guidelines which mandate that masks are optional for fully vaccinated people.