Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
member occupies multiple machines simultaneously
Business reply on Google
We appreciate your feedback. Sorry we didn’t meet your expectations. We will do everything we can to improve our members club experience.
gym members monopolize multiple pieces of equipment simultaneously
Business reply on Google
We appreciate your feedback. Sounds like you really enjoyed the different features and amenities that club has to offer. We will do better to remind our members to be aware and courteous of others when working out at the club.
Gym charges a fee for a supposedly free trial period
Business reply on Google
Lynn we appreciate your feedback and sorry for the misunderstanding. To clarify the $10 access fee is for a fob that gains you access to the club. But if you do not decide to join the club, you will receive that $10 back. Also, if you decided you don’t want the $10 access fob, you can sign up for a week but come in during our staff hours and someone has to sign you in at the front desk. If you have further questions or want to go over this, please feel free to reach out or stop by. Thank you.
The business is charging the customer twice per month.
Business reply on Google
Andy we have zero record or finding of you ever coming to our club. I believe you have the wrong Anytime Fitness.
A trainer exhibited inappropriate and unprofessional behavior toward a client.
Business reply on Google
Hi Rose, I believe you have the wrong Anytime location. Sorry you experienced this. We’re the one on 7th and Greenway in Moon Valley. We have zero record or findings of you ever coming to our facility.
The gym facility has a cockroach infestation.
Business reply on Google
Tyler we appreciate your feedback and apologize for your experience. We take all our member’s concerns seriously. We have cleaners come 3 times a week and pest control once a month and more if need be. Same schedule as the previous owners. So we do keep the facility quite tidy. But we will take more measures if need be. If you have any other concerns please don’t hesitate to call the gym or email us. Thank you
The gym membership fees are too high for the value provided.
Business reply on Google
Hello Taylor, thank you for reviewing and sorry to you hear about your experience at the club. We do tend to keep our prices competitive with other clubs in the area. If there’s anything we can do let us know, we are here anytime.
price increases and lack of month to month contract options
Business reply on Google
Dylan, we haven’t raised prices in over a year and we do have a month to month option - always have had one. Why don’t you stop by or call and we can talk about membership options.
Gym lacks mandatory mask and vaccination policies for members.
gym lacks a mandatory mask policy for non-cardio activities
gym locations closed and customer service is inconsistent
Business reply on Google
We're sorry the club you joined failed to tell you your key wouldn't work at another club for the first 30 days. Regardless, we offered you the opportunity to workout at our club which you refused.