Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
gym weight machines are incorrectly calibrated and feel significantly lighter than…
Gym membership access revoked without prior customer notification
Staff refused guest access and pressured customer to purchase new membership.
Poor parking signage and excessive unwanted communication from the business
Business reply on Google
Hey Jacob! We have a 24/7 parking garage underneath our building for members. If you have questions please call me (I left you a voicemail and email with clarifying details), the gym, or email us. I see you’re a visiting member from Lake Stevens Anytime Fitness. I’m sorry you were frustrated not realizing we have ample member parking. And yes, parking in Fremont can SUCK!!! Sean
Staff member was unhelpful and failed to address customer needs.
Business reply on Google
Hey Meri! You’ve been a member since March of 2017 and one of our most regular attendees!! Thank you, and great work. Overall, I assume you’ve been pleased with our service and your experience in the last 7 years. Please grant us some grace and forgiveness in the interactions that negatively impacted your gym experience and left you feeling frustrated. As I’ve said in our emails back and forth, we’re always learning, striving to improve daily, and yes, we make mistakes. And I promise you, we feel terrible. I wanted to reply to your review since it remains posted and you haven’t contacted us regarding canceling. I don’t feel this review is indicative of your experience overall, and would love to do anything else we can to remedy these two isolated interactions. Is there anything else we can do? I will ask that you remove the personal identity of our staff to general, or remove the review entirely as requested. Thank you Meri!
unprofessional staff and concerns regarding the exposure of personal information
Business reply on Google
We have no record of an Angelica M in our current or expired member base, trial, or prospect list. Looking at our other 127 reviews, your comments don't accurately reflect our gym, our staff, our listed staffed hours we consistently operate, and are completely contrary to the multitude of other reviews. Our facility is over 6,000 square feet, has 20 foot ceilings, and we recently remodel the entire gym 10 months ago, including brand new strength equipment. Either this review is meant for another gym, or your motivations are in question. Please remove and repost for your intended gym experience. Sean Erhardt Owner Anytime Fitness Fremont
Parking garage access is restricted to weekdays only.
Business reply on Google
Hey Ben! I’m so sorry the parking garage access wasn’t fully explained. Upon joining, members have access to the garage 24/7 with an additional card. For guest visitors and free trials, the garage is accessible during regular building hours M-F 7am-6pm. Did you come back to join again in February? What happened? Reach out to me if you’re still interested. Nothing cements a relationship like having to clear a few hurdles together. ; ) [email protected]
Incorrect collections notice and unprofessional conduct by the gym manager.
Gym is overcrowded and lacks sufficient equipment during peak hours.
The gym is not accessible 24/7 as advertised.
Business reply on Google
Hi José, We are currently 24/7! For phase 2 in Seattle you just have to make a reservation so we can manage our capacity. You can do this via the Anytime Fitness app or on our website. If you want to visit again this week feel free to call 206.545.4348 with any questions on how to reserve your gym time, I can also plug you in on my end if that is easier for you.
gym lacks promised amenities and staff was unavailable
The gym is overcrowded and noise levels are disruptive.
gym has limited equipment and space causing overcrowding