Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff are socializing instead of assisting customers in the queue.
Staff provided poor service and inaccurate information regarding currency exchange.
Business reply on Google
Thank you for reaching out to us. We apologize for any inconvenience you experienced. Please contact the branch or CustomerLine at (914) 902-2775 to discuss this matter further.
Long wait times and unprofessional staff behavior during cash withdrawals.
Business reply on Google
Thank you for reaching out to us. We apologize for any inconvenience you experienced. Please contact the branch or CustomerLine at (914) 902-2775 to discuss this matter further.
repeated visits required to resolve a card issue
Business reply on Google
Thank you for reaching out to us. We apologize for any inconvenience you experienced. Please contact the branch or CustomerLine at (914) 902-2775 to discuss this matter further.
Bank froze account and closed it after customer filed a complaint.
Business reply on Google
Thank you for reaching out to us. We apologize for any inconvenience you experienced. Please contact the branch or CustomerLine at (914) 902-2775 to discuss this matter further.
Insufficient staffing and unhelpful service at the bank branch.
Business reply on Google
Thank you for reaching out to us. We apologize for any inconvenience you experienced. Please contact the branch or CustomerLine at 914-902-2775 to discuss this matter further.
Difficulty obtaining a replacement bank card after it was lost
Business reply on Google
Thank you for reaching out to us. We apologize for any inconvenience your associate experienced. Please contact the branch or CustomerLine at (914) 902-2775 to discuss this matter further.
Bank teller is slow and unable to count money accurately.
Business reply on Google
Thank you for reaching out to us. We regret any inconvenience you experienced. Please contact us at 914-902-2775 if you would like to discuss this matter further.
Bank refused to cash a check citing account requirement policy
Business reply on Google
Thank you for reaching out to us. We regret any inconvenience you experienced. Please contact us at 914-902-2775 if you would like to discuss this matter further.
Bank denied fraud claim regarding unauthorized ATM withdrawals
Business reply on Google
Thank you for contacting us. The Bank reviewed your claim and provided a response. If you have additional information to share or would like a further explanation of the Bank's decision, please contact us (914) 902-2775.
Excessive wait time at the Westchester Square branch
Business reply on Google
Thank you for reaching out to us, Ms. Williams. We apolgize for providing you with an unsatisfactory in-Branch experience. Please contact our CustomerLine Department at 914-902-2775 to provide more information about your experience at our WestChester Square Branch.
Bank tellers are slow and appear uninterested in their work.