Apple Bank
💳 Finance & Insurance · 2 locations
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Staff are socializing instead of assisting customers in the queue.
Staff provided poor service and inaccurate information regarding currency exchange.
Business reply on Google
Thank you for reaching out to us. We apologize for any inconvenience you experienced. Please contact the branch or CustomerLine at (914) 902-2775 to discuss this matter further.
Teller ignored customer to engage in personal conversation.
Business reply on Google
Thank you for reaching out to us. We apologize for any inconvenience you experienced. Please contact the branch or CustomerLine at (914) 902-2775 to discuss this matter further.
Staff provided slow and unprofessional service to a customer.
Business reply on Google
Thank you for reaching out to us. We apologize for any inconvenience you experienced. Please contact the branch or CustomerLine at (914) 902-2775 to discuss this matter further.
Staff member shows unprofessional behavior and discriminatory treatment toward certain…
Business reply on Google
Thank you for reaching out to us. We apologize for any inconvenience you experienced. Please contact the branch or CustomerLine at (914) 902-2775 to discuss this matter further.
The bank failed to clear snow for wheelchair and stroller access.
Business reply on Google
Thank you for reaching out to us. We apologize for any inconvenience you experienced. Please contact the branch or CustomerLine at (914) 902-2775 to discuss this matter further.
Long wait times and unprofessional staff behavior during cash withdrawals.
Business reply on Google
Thank you for reaching out to us. We apologize for any inconvenience you experienced. Please contact the branch or CustomerLine at (914) 902-2775 to discuss this matter further.
ATM is frequently non-functional and branch hours are unreliable
Business reply on Google
Thank you for reaching out to us. We apologize for any inconvenience you experienced. Please contact the branch or CustomerLine at (914) 902-2775 to discuss this matter further.
repeated visits required to resolve a card issue
Business reply on Google
Thank you for reaching out to us. We apologize for any inconvenience you experienced. Please contact the branch or CustomerLine at (914) 902-2775 to discuss this matter further.
Bank froze account and closed it after customer filed a complaint.
Business reply on Google
Thank you for reaching out to us. We apologize for any inconvenience you experienced. Please contact the branch or CustomerLine at (914) 902-2775 to discuss this matter further.
Jewelry items were stolen from a safe deposit box.
Business reply on Google
We apologize for any inconvenience you experienced. Our Branch Management team will be contacting you to further discuss this matter.
Insufficient staffing and unhelpful service at the bank branch.
Business reply on Google
Thank you for reaching out to us. We apologize for any inconvenience you experienced. Please contact the branch or CustomerLine at 914-902-2775 to discuss this matter further.
Customer service is poor and processes are inefficiently slow.
Business reply on Google
Thank you for reaching out to us. We apologize for any inconvenience you experienced. Please contact the branch or CustomerLine at (914) 902-2775 to discuss this matter further.
Bank failed to communicate account issues and provided poor customer service.
Business reply on Google
Thank you for reaching out to us. We apologize for any inconvenience you experienced. Please contact the branch or CustomerLine at (914) 902-2775 to discuss this matter further.
Difficulty obtaining a replacement bank card after it was lost
Business reply on Google
Thank you for reaching out to us. We apologize for any inconvenience your associate experienced. Please contact the branch or CustomerLine at (914) 902-2775 to discuss this matter further.
Bank teller is slow and unable to count money accurately.
Business reply on Google
Thank you for reaching out to us. We regret any inconvenience you experienced. Please contact us at 914-902-2775 if you would like to discuss this matter further.
Bank refused to cash a check citing account requirement policy
Business reply on Google
Thank you for reaching out to us. We regret any inconvenience you experienced. Please contact us at 914-902-2775 if you would like to discuss this matter further.
Bank denied fraud claim regarding unauthorized ATM withdrawals
Business reply on Google
Thank you for contacting us. The Bank reviewed your claim and provided a response. If you have additional information to share or would like a further explanation of the Bank's decision, please contact us (914) 902-2775.
Customer experienced long wait times and unprofessional staff behavior.
Business reply on Google
Thank you for reaching out to us, Varon S. We regret any inconvenience you experienced. If you would like to discuss this matter further, please contact us at (914) 902-2775.
Excessive wait time at the Westchester Square branch
Business reply on Google
Thank you for reaching out to us, Ms. Williams. We apolgize for providing you with an unsatisfactory in-Branch experience. Please contact our CustomerLine Department at 914-902-2775 to provide more information about your experience at our WestChester Square Branch.