Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Teller ignored customer to engage in personal conversation.
Business reply on Google
Thank you for reaching out to us. We apologize for any inconvenience you experienced. Please contact the branch or CustomerLine at (914) 902-2775 to discuss this matter further.
Staff provided slow and unprofessional service to a customer.
Business reply on Google
Thank you for reaching out to us. We apologize for any inconvenience you experienced. Please contact the branch or CustomerLine at (914) 902-2775 to discuss this matter further.
Staff member shows unprofessional behavior and discriminatory treatment toward certain…
Business reply on Google
Thank you for reaching out to us. We apologize for any inconvenience you experienced. Please contact the branch or CustomerLine at (914) 902-2775 to discuss this matter further.
The bank failed to clear snow for wheelchair and stroller access.
Business reply on Google
Thank you for reaching out to us. We apologize for any inconvenience you experienced. Please contact the branch or CustomerLine at (914) 902-2775 to discuss this matter further.
ATM is frequently non-functional and branch hours are unreliable
Business reply on Google
Thank you for reaching out to us. We apologize for any inconvenience you experienced. Please contact the branch or CustomerLine at (914) 902-2775 to discuss this matter further.
Jewelry items were stolen from a safe deposit box.
Business reply on Google
We apologize for any inconvenience you experienced. Our Branch Management team will be contacting you to further discuss this matter.
Customer service is poor and processes are inefficiently slow.
Business reply on Google
Thank you for reaching out to us. We apologize for any inconvenience you experienced. Please contact the branch or CustomerLine at (914) 902-2775 to discuss this matter further.
Bank failed to communicate account issues and provided poor customer service.
Business reply on Google
Thank you for reaching out to us. We apologize for any inconvenience you experienced. Please contact the branch or CustomerLine at (914) 902-2775 to discuss this matter further.
Customer experienced long wait times and unprofessional staff behavior.
Business reply on Google
Thank you for reaching out to us, Varon S. We regret any inconvenience you experienced. If you would like to discuss this matter further, please contact us at (914) 902-2775.
Excessive wait times for simple bank transactions
Business reply on Google
Thank you for reaching out to us H F. We apologize for providing you with a negative in-branch experience. Your review has been forwarded to the appropriate parties.
Excessive wait times for bank services
Excessive wait times due to understaffed service desks.