Arandas Auto Service
🚗 Auto & Repair · 3 locations
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
mechanics failed to perform requested maintenance and parts replacement
Business reply on Google
What location you talking about? And we are here for serge and never do this, all time replace parts and we dont scam about Costumer, when you can come and we check alm about you say. Thank you.
Mechanic incorrectly diagnosed engine as irreparable to avoid performing repairs.
Business reply on Google
We rey to look you car in our system, and we cant found, but if you come here in our location, we regreat the inconvenience, we are here for serve always and our costumers is very important, all time we do recommendations, and our costumer decide do it or not. Have a great day!
Mechanic performed poor repairs and left vehicle with missing hardware
Business reply on Google
Thanks for your review, we are interested all time in do the best for our Costumer.
Mechanic charged for new parts but installed used components.
Business reply on Google
All out Parts is new, and we gave our Costumer 6 months warranty because is new. When you can back and we check all this you say. Thank you
business refused to perform vehicle inspections twice
Business reply on Google
Hello, I personally attended to you, and I explained to you that the inspection machine is not working, unfortunately we do not have control over that system, because it is a system beyond our control, I asked you for 20 minutes of your time to wait if the The system was restored and if not, I would let you know so that you would not wait any longer. Indeed, the machine is not restored and I would let you know so that you would not wait any longer. I hope to serve you better next time and we regret that a service beyond our control caused you inconvenience.
The business charges a high pre-inspection fee compared to competitors.
Business reply on Google
Thank you for your opinion, there is indeed a cost for diagnosis, when we verify the problem of your vehicle, in our workshop we invest time and do a professional review, and we let our clients know before receiving the vehicle if they agree or not to pay the cost to diagnose the vehicle, this cost of $90.00 if the customer decides to make the repairs with us, the customer does not pay them, but if the customer pays for the diagnosis, a list of the problem found in their vehicle is printed and if the customer returns for the repair, by presenting the printed sheet that we provide when collecting the $90, that amount is deducted from the repair of your vehicle. We appreciate your opinion and we are sorry that you are not satisfied with our service, however whenever you want to come, you are welcome.
The business performed unauthorized services and charged excessive prices.
Business reply on Google
Hola Julio, es muy importante para nosotros lo que comentas, en nuestro taller no tenemos en nuestra política el trabajar nada sin autorización del cliente, por el contrario nos esforzamos por darle a nuestros clientes precios justos y servicio de calidad, si por alguna razón tienes algún inconveniente, acércate a nuestras instalaciones y con mucho gusto resolveremos cualquier inquietud que tengas, estamos para servirte y siempre eres bienvenido.
Mechanic misdiagnosed tire issue to upsell unnecessary electronic repairs
Business reply on Google
We are sorry for your inconvenience, we just want to comment that one day before the company provided you with a service and attended to your problem at no cost, as a courtesy and the recommendation was made to change the part so that you would not suffer the problem again, precisely to avoid a problem from happening. Inconvenient, the next day you showed up again with the same problem and the change of the part was recommended again to which you answered no. Our work is always providing not only a good service, but also a guarantee of our work, we are aware of the importance of our clients. We are glad that you have solved your problem.
Technician failed to replace the coolant reservoir cap after service.
Business reply on Google
Thank you Autavius We are sorry for your experience, your comments help us to grow and correct any situation to offer, as always, a quality service to our clients. Whenever you want you can approach us again and we will seek to serve you again.
mechanic charged for a repair that was never performed
Business reply on Google
Thank you for your comments, we greet you from the quality control department of Arandas Autoservice, checking our system does not show any receipt or charge for that amount and that service, however we are willing to invite you to come to the facilities again to follow up on your situation. At Arandas Autoservice, our priority is the satisfaction of our customers, we are waiting for you.
Excessive pricing and negligent handling of vehicle keys
Business reply on Google
Hello Asia, thank you for your comment, we are pleased to answer your comment and we want to explain our general procedure with all our valued customers like you: We receive the vehicle, and we receive the information of the problem of your vehicle, later the technician receives this information and carries out a diagnosis based on the problem that the client explains and additionally as part of the service and safety of the client and the vehicle, the technician makes recommendations on the alternative damages that the vehicle presents. after that, we make an estimate and the customer is called by phone to let him know about the price and what the car needs and additionally he is told that the car needs additional service in other parts as a recommendation, the customer is the one who decides whether or not you want to work the vehicle. If our clients decide not to work on the vehicle, our company needs a payment from our clients in the amount of $90.00 for the diagnosis of the vehicle. That procedure was followed with you, and observing in our system, the price is not for spark plugs and battery, the price that was explained to you is for the recommendations that were made for yo
Business damaged car, stole parts, overcharged for labor, and lied.
Business reply on Google
It is hard to please some body when they don’t want to be pleased. When we received the vehicle, it was brought by the tow company. When they dropped it off, the car already had the scratches and the car didn’t start. To start to car we needed to install the alternator. We didn’t know if the car had any other issues. Customer mentioned oil leaks and requested to change to valve cover gasket. When the customer came to pick up the vehicle, a few hours later he called and said the car has scratches. He never mentioned anything about it when he came to pick up. Scratches were not done in the shop, but we still offered to have them fixed and the customer declined. Customer then brought another vehicle and he requested to replace the O2 sensors. There were 4 O2 sensors and the technician left the old ones inside the car. We only charged him for 3 but we did replace the 4 sensors. This was mentioned to the customer when he brought in the vehicle. I tried to contact him after he left but he did not answer my call. Any question fill free to call me at 704-554-6228
Inconsistent inspection results between two branches of the same business
Business reply on Google
Thanks 🙏
mechanics failed to fix vehicle and lied about repairs performed
Business reply on Google
We regret the inconvenience that you mention in your post, we would like to know more about your problem, each day we are doing our best to better serve our clients, we appreciate your opinion and we wait for you again to talk with you and give an effective solution to your opinion.
Mechanic installed incorrect part causing engine head gasket failure
Business reply on Google
I thank you for the review I think we ready take care of this problem. By making customers satisfaction returning you the labor of the water pump. First the belt broker and the fan clutch is bad. The water pump went bad and you drive the car hot. When you bring the car to the shop there is not coolant on it. We add coolant and was going out to water pump. We can not check for the head gasket at that time because the leak is to bad. And you right the auto parts bring me wrong water pump because some one else change that motor. But we get hard time and get the right pump. And like you said money is not problem for you. But we like to take care customers. Is hard not to please some one him don’t want to b please. We thank you for the visit we be here to help you on future jobs. Aligment, state inspection. Everything 704-4493896 HG
Car broke down immediately after servicing, with new damage.
Business reply on Google
Thanks for the review, yes we can help you. The car come in because there was a noise. But the alternator is going bad that is why the car only went for 5 minutes. The alternator lock and the damage the belt and pulley. I can help my name is Hector Guerra 704-449-3896 direct line.
Engine still leaking after rebuild; new damage after door panel repair
Business reply on Google
Hola buenas tardes. Siento mucho lo sucedido y me gustaría atenderlo personal Mi nombre es Hector Guerra 7044493896 Si me puede llamar para ver en que localidad se izo en trabajo si fue en south blvd o en Sharon amity. O bajo que nombre quedo registrado el vehículo. Espero su llamada muchísimas gracias.