Arizona Storage Inns - Self Storage - Phelps

Business reply on Google

Gary, Our promotional rates are deeply discounted introductory offers, and while we do our best to explain how and when rates may adjust. Our rates are determined by availability and market conditions and typically occur after the initial promotional period. We regret if any part of the explanation at move-in was unclear and appreciate your acknowledgment of the quality of our location and units.

Business reply on Google

Travis, Thank you for choosing our facility during a challenging move following an eviction. We strive to provide a safe, secure, and accessible environment for all tenants. Our 24-hour access is intended strictly for loading, unloading, and organizing stored items. It does not permit extended loitering or using units as living spaces. The Arizona State Statutes is very clear in that a storage unit cannot be used for residential purpose. Our manager intervened because your activities violated the State Statutes and our facility’s safety and compliance policies. Spending 7 hours during the night is tantamount to residing in the storage unit. Hiding two couches behind a shelving unit thereby creating a false front is further proof of wanting to reside in the storage unit. Regarding pricing, we adjust rates based on market demand, but we understand your frustration with the increase. We take all feedback seriously and will use your comments to improve our communication. We wish you the best with your new storage provider.