Ascension St. Vincent's Urgent Care - Mandarin
🩺 Health & Wellness · 10503 San Jose Blvd U · Jacksonville
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff provided poor medical care and made false accusations against patient.
Urgent care refused to treat patient experiencing persistent dizziness
Business reply on Google
Thank you for taking the time to review us. Please complete this form https://healthcare.ascension.org/feedback and we will reach out. We appreciate your time and hope to hear from you. -Ascension St. Vincent's Community Manager
Urgent care facility unable to perform drug screen due to plumbing
Business reply on Google
We would appreciate the opportunity to work toward a resolution. Please complete this form https://healthcare.ascension.org/feedback at your convenience and we will reach out. Thank you. -Ascension St. Vincent's Community Manager
Doctor prioritizes additional fees over providing adequate patient care.
Patient received no medical care after long wait and unprofessional staff.
Business reply on Google
We would appreciate the opportunity to work toward a resolution. Please complete this form https://healthcare.ascension.org/feedback at your convenience and we will reach out. Thank you. -Ascension St. Vincent's Community Manager
Excessive wait times and lack of communication from front desk staff.
Business reply on Google
Thank you for taking the time to review us. Please complete this form https://healthcare.ascension.org/feedback and we will reach out. We appreciate your time and hope to hear from you. -Ascension St. Vincent's Community Manager
Receptionist denied medical service and discussed private health concerns publicly.
Business reply on Google
We would appreciate the opportunity to work toward a resolution. Please complete this form https://healthcare.ascension.org/feedback at your convenience and we will reach out. Thank you. -Ascension St. Vincent's Community Manager
Provider was condescending and refused to provide standard medical treatment.
Patient reports mistreatment and disrespectful behavior by medical staff.
excessive wait times despite having a scheduled appointment
Business reply on Google
We'd appreciate the opportunity to learn more about your concern so that we can have our management team look into how we can improve. If you are willing to work with us directly, please call https://healthcare.ascension.org/feedback (Mon-Fri 8 am-4:30 pm). Thank you. -Ascension St. Vincent's Community Manager
Incorrect medical diagnosis and inappropriate medication prescribed by staff.
Business reply on Google
We would like the opportunity to address your comments. Please reach out to us at 904-308-8348 (Mon-Fri 8 am-4:30 pm) when you have a chance. Thank you, and we look forward to hearing from you. -Ascension St. Vincent's Community Manager
Patient experienced a long wait time despite having a scheduled appointment.
Business reply on Google
We would like the opportunity to address your comments. Please reach out to us at 904-308-8348 (Mon-Fri 8 am-4:30 pm) when you have a chance. Thank you, and we look forward to hearing from you. -Ascension St. Vincent's Community Manager
inefficient billing processes and poor communication from support staff
Long wait times and unprofessional staff behavior at urgent care.
Business reply on Google
Thank you for taking the time to leave us this review. We would appreciate the opportunity to work with you directly regarding your review. Could you please reach out to us at 904-308-8348 (Mon-Fri 8 am-4:30 pm) at your earliest convenience? Thank you. -Ascension St. Vincent's Community Manager
clinic failed to diagnose symptoms or communicate test results
Business reply on Google
We'd like to look into this. Would it be possible for you to reach out to us at 904-308-8348 (Mon-Fri 8 am-4:30 pm). Thank you! -Ascension St. Vincent's Community Manager
Patient disputes high charge for brief visit without diagnosis or treatment.
Business reply on Google
Thank you for taking the time to review us. Please complete this form https://healthcare.ascension.org/feedback at your convenience and our billing representatives will reach out. We appreciate your time and hope to hear from you. -Ascension St. Vincent's Community Manager
Urgent care failed to diagnose strep throat during examination
Medical provider misdiagnosed condition and prescribed incorrect medication for…
Facility overcharged for services and failed to communicate billing corrections.
Business reply on Google
We understand your frustration and would sincerely like to give this situation the time and attention you deserve. May we ask that you please call us at 904-308-8348 (Mon-Fri 8 am-4:30 pm) so that we can address your concerns? Thank you. -Ascension St. Vincent's Community Manager
Patient waited over an hour without being seen by a doctor.
Business reply on Google
Thank you for taking the time to leave a review. Could you please contact us at 904-308-8348 (Mon-Fri 8 am-4:30 pm) so that we may have someone follow up? Thank you. -Ascension St. Vincent's Community Manager