Really bad. I’d tell people to avoid it.total experiences
replied on google
Most reported issues
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Experiences
The business significantly increased monthly storage unit rental rates.
Business reply on Google
Thank you for sharing your experience with us, Kenzie. We genuinely apologize for any frustration caused by the frequent rent increases,. Your feedback is valuable to us, and we will certainly use it to address these issues and ensure overall customer satisfaction in the future. We deeply appreciate your time as our customer and respect your decision to recommend another storage facility. If there is anything we can do to improve your experience going forward, please do not hesitate to reach out. As with all storage operators, we offer discounted rates for customers moving in. This is clearly advertised with a rate guarantee of 90 days at some properties and 180 days at others. We also provide an addendum at time of rental explaining this. In addition, we offer a variety of prepay and autopay options that allow for longer rate locks.
unexpected price increases and mandatory insurance fees
Business reply on Google
Thank you for the feedback. I have asked a District Manager to reach out to you. For clarity, our rates are adjusted based on market conditions. We always provide at least 30 days notice before any adjustment. The insurance we offer is optional. You are able to show proof of homeowners or renters insurance. We stand by our competitive rates in each market we operate in.
Business charged storage fees after unit was vacated and emptied.
Business reply on Google
Hi Chey. Please know that your review matters to us and we apologize that your experience did not go as expected. Our records show that several attempts were made to contact you but we were unable to reach you. If you would like to discuss further please email us at [email protected] and someone from our corporate office will respond in a timely manner. Thank you for your time.
The storage facility elevators are unreliable and frequently out of order.
Business reply on Google
Your safety is extremely important to us James. We'll be checking in on the elevators today to make sure necessary repairs have taken place so customers can resume safe and convenient use of our facility amenities.
The storage unit rental fees are considered overpriced and increasing.
Business reply on Google
Thank you for sharing your experience, Ta. Your feedback is valuable to us as we strive to provide the best service for our customers. We appreciate your recommendation and will take note of your comments about the pricing for future considerations. Thank you for choosing San Jose 295 Self Storage.