Atlantic Self Storage
🧰 Other Services · 12 locations
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Broken doors allowed unauthorized access to the storage facility.
Business reply on Google
We sincerely apologize for this situation and any inconvenience it may have caused you. Your security and safety are our top priorities, and we are taking immediate action to address the issue with the broken doors to prevent this from happening again. Your feedback is extremely valuable to us, and we will work hard to ensure a safe and comfortable experience for all our customers at Atlantic Self Storage. Thank you for bringing this to our attention.
The business significantly increased monthly storage unit rental rates.
Business reply on Google
Thank you for sharing your experience with us, Kenzie. We genuinely apologize for any frustration caused by the frequent rent increases,. Your feedback is valuable to us, and we will certainly use it to address these issues and ensure overall customer satisfaction in the future. We deeply appreciate your time as our customer and respect your decision to recommend another storage facility. If there is anything we can do to improve your experience going forward, please do not hesitate to reach out. As with all storage operators, we offer discounted rates for customers moving in. This is clearly advertised with a rate guarantee of 90 days at some properties and 180 days at others. We also provide an addendum at time of rental explaining this. In addition, we offer a variety of prepay and autopay options that allow for longer rate locks.
unexpected price increases and mandatory insurance fees
Business reply on Google
Thank you for the feedback. I have asked a District Manager to reach out to you. For clarity, our rates are adjusted based on market conditions. We always provide at least 30 days notice before any adjustment. The insurance we offer is optional. You are able to show proof of homeowners or renters insurance. We stand by our competitive rates in each market we operate in.
Facility lacks climate control and staff requested redundant identification documentation.
Business reply on Google
Thank you for reaching out. A District Manager will contact you to discuss the experience. Please rest assured that we do require identification when renting and that we follow all protocols for customer information security. We do set our air conditioning units to a range that does not normally exceed 85 degrees; however, at 3:30pm in the middle of a Florida summer, unit can tend to work extra hard to keep up. If the door was locked, it would have only been for a period of no more than 15 minutes as our representative was most likely on the property cleaning or assisting another customer.
The business increased storage unit rental prices over time.
Business reply on Google
Thank you for sharing your experience, Karolina. We appreciate your feedback and are pleased to hear that you found our locations clean, safe, and reliable. We understand concerns regarding pricing and are constantly evaluating our rates to ensure they are fair and align with the value we provide. Your input is invaluable to us as we aim to continually enhance our services.
Frequent price increases and unexpected maintenance fees charged to the customer.
Business reply on Google
Thank you, John, for taking the time to leave us a review! We would love to hear about your experience. Please feel free to reach out to us at [email protected].
The monthly storage unit rent was increased significantly.
Business reply on Google
We are sorry to hear about your disappointment due to the rent increase. We understand your concerns and would like to discuss this matter further to see what we can do to address the situation. Please feel free to reach out to us so that we may work towards finding a solution that works for you. Thank you for bringing this to our attention.
unexpected fifty percent rental price increase
Business reply on Google
We offer promotional rates at time of move in. The rates are heavily discounted and adjust to market over time.
Management forced eviction based on a misunderstanding of business practices.
Business reply on Google
Thank you for reaching out. Advertising items for sale on multiple online platforms violates the terms of our rental agreement. We appreciate you finishing out your month to month term with us.
The storage facility gate is frequently non-functional.
Business reply on Google
Thank you for your feedback, Jill. We apologize for any inconvenience caused by the gate not working and any concerns you have about pricing. We value your input and will work towards enhancing our services to provide a better experience for you.
Unexpected price increases and poor facility maintenance.
Business reply on Google
Thank you, Chris, for the feedback. We always provide a minimum of 30 days written notice for any rate adjustments. We appreciate you letting us know about the condition of the exterior property. We will have a team address this right away. The school pickup line has been a never ending battle.... we feel your pain.
Stored items were damaged by mildew inside the storage unit.
Business reply on Google
Thank you for the feedback, Crystal. Were you able to participate in the insurance program that we offer? Were you offered our climate controlled options at time of rental? Florida weather can have an impact on outside storage units. Was this explained when you rented? We'd love to find out more about your experience. Please feel free to email us at [email protected] so that we can discuss further.
Gate malfunction and lack of support caused significant financial loss.
Business reply on Google
Thank you for reaching out. I work with our home office. We are aware of the gate issue that occurred at this location yesterday. I personally held the gate open at 5:50 pm yesterday. The gate had been working all day. We have a technician coming out today (couldn't do anything on a Sunday) to affect repairs. At each of our locations, we have a red sticker on the exit key pads that will ring to upper management if a person becomes stuck. My phone rang at 2:30 in the morning this morning regarding another issue. The night before, it was 1am. We operate over 54 locations in the NE FL market. We do our best to respond timely to any pressing concerns.
Company repeatedly increased monthly storage unit rental fees without authorization.
Business reply on Google
Thank you for your feedback. If you would like to discuss your individual account, please feel free to email us at [email protected] To note, our online pricing reflects rent only. The terms and conditions clearly identify the administration fees and insurance requirements in addition to the rent. We also clearly advertise that we honor move in promotions for 90 days. After that, promotional rates fall off and rents are adjusted (with advanced notice) closer to market rates. As you mentioned above, you did not have the budget for other storage facilities. We are happy that we were able to provide an affordable solution for you.
broken security gate and unexpected rent increases
Business reply on Google
Thank you for your feedback. If you would like to discuss your individual account, please reach out to us at [email protected] We are actively working with external vendors on the gate systems.
The business increased rent and does not prorate upon vacating.
Business reply on Google
Thank you for your feedback. If you would like to discuss your individual account, please feel free to email us at [email protected]. We do require a 15 day notice of intent to vacate and are happy to prorate out based on our customer's needs. Advanced notice is required.
frequent rate increases and lack of staff availability
Business reply on Google
Thank you for reaching out. We do offer very aggressive promotional rates at time of move in. During the course of the rental, rates are adjusted to best reflect current market conditions. Our teams research those conditions quarterly and react as needed. If you'd like to discuss your specific account, please feel free to email us at [email protected]
Facility lacks climate control and fails to provide vacate confirmation
Business reply on Google
Thank you for reaching out. If you need confirmation of vacate, we are happy to provide. If you would like to escalate beyond the local office, please email your name, unit number, and storage facility to [email protected] and we will be happy to assist.
Theft of tools from a trailer due to inadequate security measures.
Business reply on Google
Hi Carlton, we're sorry to hear about this experience! We would love to learn more about this please email us at [email protected].
Significant and frequent rent increases for a parking space rental.
Business reply on Google
Thank you for leaving us your feedback. Please feel free to reach out directly to our office and we can review your account. It seems something might have slipped through the cracks.