Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Facility lacks climate control and staff requested redundant identification documentation.
Business reply on Google
Thank you for reaching out. A District Manager will contact you to discuss the experience. Please rest assured that we do require identification when renting and that we follow all protocols for customer information security. We do set our air conditioning units to a range that does not normally exceed 85 degrees; however, at 3:30pm in the middle of a Florida summer, unit can tend to work extra hard to keep up. If the door was locked, it would have only been for a period of no more than 15 minutes as our representative was most likely on the property cleaning or assisting another customer.
Staff member exhibited rude behavior and poor customer service skills.
Business reply on Google
Thank you for providing us with your valuable feedback. We’re disappointed to hear that our customer service wasn’t exactly to your liking. Please reach out to [email protected] so we can learn more about this situation. We hope you give us another chance soon, so we can share an even more positive experience.
Stored items damaged by humidity, mold, rodents, and insect infestation.
Business reply on Google
Thank you, Dania. If you'd like to discuss your experience with a member of our corporate team, please send an email to [email protected] and one of us will reach out.
Management reclaimed paid storage unit and refused a refund
Business reply on Google
Hello again Dwayne - after looking more into your situation it appears that we may not have your contact info as the storage unit may have been leased under a family member. Please contact your district corporate manager to clear up this situation! email [email protected]