Really bad. I’d tell people to avoid it.total experiences
replied on google
Most reported issues
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Experiences
Broken doors allowed unauthorized access to the storage facility.
Business reply on Google
We sincerely apologize for this situation and any inconvenience it may have caused you. Your security and safety are our top priorities, and we are taking immediate action to address the issue with the broken doors to prevent this from happening again. Your feedback is extremely valuable to us, and we will work hard to ensure a safe and comfortable experience for all our customers at Atlantic Self Storage. Thank you for bringing this to our attention.
Staff member confronted customer for using the parking lot briefly.
Business reply on Google
Thank you for taking the time to give us a review. We sincerely apologize about the issues you experienced, and we hope to make this right. Please reach out to [email protected] so we can rectify this issue.
The business increased rental rates multiple times during the lease.
Business reply on Google
Hi Sheila, We appreciate your review and feedback. Rental increases are necessary to keep up with our current economy and happen periodically. We understand this may cause some frustration, but it allows us to continue to run our facilities. If you would like to discuss our rental increases further, please reach out to [email protected]. We hope to see you again soon.
Inconvenient unit location and lack of direct outside access.
Business reply on Google
Hi Cheryl. Thank you for taking the time to review and for sharing your concerns. If you would like to discuss further please email us at [email protected]. Thank you.
The storage unit ceiling is collapsing and damaging stored belongings.
Business reply on Google
Hey Jennifer, sincerest apologies for any inconvenience this may have caused you. I've been in touch with your district manager and someone will contact you soon to fix this (If they haven't already). If you are not the main name on the lease, please email [email protected] with your situation!
restrictive policy for accessing storage unit after losing key
Business reply on Google
Thank you for sharing your experience, John. We take your feedback seriously and will review the policies regarding lost keys to ensure a more convenient process for our customers in the future. We sincerely apologize for any inconvenience this has caused you. If you have any further concerns, please don't hesitate to reach out to us directly.
The office manager is rude and unprofessional.
Business reply on Google
We're sorry to hear about your negative experience with our office manager, Morgan. Customer service is extremely important to us, and we strive to create a welcoming environment for all customers. Your feedback is valuable to us in ensuring that we address this issue promptly and provide a better experience for all. Thank you for bringing this to our attention.
unprofessional and unfair treatment by facility managers
Business reply on Google
Thank you for the feedback, Mimi. We are glad to hear that we were able to accommodate your needs at our Faye Rd location.