Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
The business increased storage unit rental prices over time.
Business reply on Google
Thank you for sharing your experience, Karolina. We appreciate your feedback and are pleased to hear that you found our locations clean, safe, and reliable. We understand concerns regarding pricing and are constantly evaluating our rates to ensure they are fair and align with the value we provide. Your input is invaluable to us as we aim to continually enhance our services.
unexpected fifty percent rental price increase
Business reply on Google
We offer promotional rates at time of move in. The rates are heavily discounted and adjust to market over time.
Stored items were damaged by mildew inside the storage unit.
Business reply on Google
Thank you for the feedback, Crystal. Were you able to participate in the insurance program that we offer? Were you offered our climate controlled options at time of rental? Florida weather can have an impact on outside storage units. Was this explained when you rented? We'd love to find out more about your experience. Please feel free to email us at [email protected] so that we can discuss further.
Company repeatedly increased monthly storage unit rental fees without authorization.
Business reply on Google
Thank you for your feedback. If you would like to discuss your individual account, please feel free to email us at [email protected] To note, our online pricing reflects rent only. The terms and conditions clearly identify the administration fees and insurance requirements in addition to the rent. We also clearly advertise that we honor move in promotions for 90 days. After that, promotional rates fall off and rents are adjusted (with advanced notice) closer to market rates. As you mentioned above, you did not have the budget for other storage facilities. We are happy that we were able to provide an affordable solution for you.
Theft of tools from a trailer due to inadequate security measures.
Business reply on Google
Hi Carlton, we're sorry to hear about this experience! We would love to learn more about this please email us at [email protected].
Vehicle window broken and seat stolen while stored at facility
Business reply on Google
Thank you for taking the time to give us a review. We sincerely apologize about the issues you experienced, and we hope to make this right. Please reach out to [email protected] so we can rectify this issue.
Business refused service due to customer not wearing a mask
Business reply on Google
Eric, thank you for the feedback. A member of our corporate team would love the opportunity to discuss your experience in greater detail. If you'd provide us this opportunity, please contact us at [email protected] and one of us will reach out.
Staff member was rude and unprofessional regarding a monthly payment increase.
Business reply on Google
Thank you for bringing this issue to our attention, Leo. We are sorry to hear about your negative experience with our staff member, Kathy. Your feedback is important to us, and we take matters like this very seriously. We value our military members and their families and aim to provide the best service possible. We will address this matter appropriately and strive to rectify the situation. If there is anything else we can do to assist or accommodate you and your daughter's situation, please do not hesitate to contact us further.
Unprofessional first impression led to loss of business
Business reply on Google
We are sorry to hear about the unprofessional initial impression you experienced. We strive to make every customer's experience positive and are disappointed that we fell short in this situation. We appreciate your feedback and will address this issue to ensure better service for future customers. Thank you for considering us, and we wish you the best with your new storage location.
Employee yelled at customer and demanded unnecessary personal information.
Business reply on Google
We sincerely apologize for the experience you had at our facility. This behavior is completely unacceptable and goes against our standards of customer service. We take all feedback seriously and will address this issue immediately. We appreciate you bringing this to our attention, and we will strive to ensure that no customer goes through this in the future. Thank you for your honesty, and we apologize for the negative encounter you had while trying to rent a storage unit.