Atlantic Self Storage
🧰 Other Services · 14975 Old St Augustine Rd · Jacksonville
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Facility lacks climate control and fails to provide vacate confirmation
Business reply on Google
Thank you for reaching out. If you need confirmation of vacate, we are happy to provide. If you would like to escalate beyond the local office, please email your name, unit number, and storage facility to [email protected] and we will be happy to assist.
Unexpected fee increases and unreliable online payment portal
Business reply on Google
Thank you for taking the time to give us a review. We sincerely apologize about the issues you experienced, and we hope to make this right. Please reach out to [email protected] so we can rectify this issue.
Facility lacks loading zones and has hazardous floor lips for equipment
Business reply on Google
Hi Marlina, your feedback is important to us and we are sorry to hear you did not enjoy your experience with us. We do offer loading zones but they differ by location. We also offer packing supplies that may have helped you keep your items more secure. We would love to get into contact with you so we can rectify the situation and set you up at any one of our 50+ locations that have a loading zone. Please reach out to [email protected] and someone will assist you immediately.
The business increased the monthly rental rate after the lease signing.
Business reply on Google
Dear Matias, we are very sorry that you are out of town at the time of facility rate increases. Price changes happen periodically, and are based on trending market rates and facility occupancy. We hear your frustration, and we have forwarded your review to our team at the corporate level for review. We'd love to take a look at your account to see if there are any active specials or discounts that we could apply to your existing and/or new lease agreement. Please reach out to us at [email protected] so that we can connect and improve this situation.