Really bad. I’d tell people to avoid it.total experiences
replied on google
Most reported issues
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Experiences
The storage unit rental rates are higher than competitors.
Business reply on Google
Thank you, Anna, for taking the time to leave us a review!
Hostile staff and malfunctioning facility doors
Business reply on Google
Dear Marcus, we are sorry to hear that your experience at Collins did not meet your expectations. A number of our facilities are running with fewer office employees at the moment as Covid reaches new heights in Florida, and operations have had to adapt during these times. We will be reaching out to our facility managers to discuss proper procedures for times such as this moving forward. It can also be common for tenants moving in and/or out of their units to temporarily prop open doors on a move day, which we hope was the case at the time of your visit. With this being said, we pride ourselves in upholding excellent customer service and we are very disappointed that you did not receive our absolute best. If you'd like to discus your visit in greater detail, please email [email protected] -- We'd love to hear from you and make things right.
Mandatory insurance requirement and price increases for storage unit rental.
Business reply on Google
Thank you, Andrew, for your valuable feedback. We appreciate your input regarding our pricing and insurance requirements. We strive to provide a valuable service and will consider your comments as we review our policies. Your opinion is essential in helping us create the best experience possible for our customers.
Inadequate climate control caused mold growth on stored clothing items.
Business reply on Google
I'm sorry to hear about your experience with mold growth on your clothes at our facility. We take the quality of our storage environment seriously and want to ensure your belongings are kept safe and secure. We apologize for the inconvenience caused by the temperature and ventilation issues you have experienced. Your feedback is invaluable and we will address these concerns promptly to provide a better storage experience in the future. Thank you for bringing this to our attention. Let us know if there are any other ways we can assist you.
inconsistent refund policies and lack of corporate communication
Business reply on Google
Corey, we're truly sorry to hear about your disappointing experience. This does not reflect the level of service we aim to provide. We apologize for the miscommunication and unavailability you encountered when seeking help. Your feedback will be shared with the appropriate teams so we can improve our customer service processes. We value your input and would like the opportunity to address your concerns directly. Please feel free to reach out to [contact information] if you'd like to discuss this matter further. Thank for bringing this to our attention, and we apologize for any inconvenience caused.