Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
The monthly storage unit rent was increased significantly.
Business reply on Google
We are sorry to hear about your disappointment due to the rent increase. We understand your concerns and would like to discuss this matter further to see what we can do to address the situation. Please feel free to reach out to us so that we may work towards finding a solution that works for you. Thank you for bringing this to our attention.
Management forced eviction based on a misunderstanding of business practices.
Business reply on Google
Thank you for reaching out. Advertising items for sale on multiple online platforms violates the terms of our rental agreement. We appreciate you finishing out your month to month term with us.
Unexpected price increases and poor facility maintenance.
Business reply on Google
Thank you, Chris, for the feedback. We always provide a minimum of 30 days written notice for any rate adjustments. We appreciate you letting us know about the condition of the exterior property. We will have a team address this right away. The school pickup line has been a never ending battle.... we feel your pain.
Significant and frequent rent increases for a parking space rental.
Business reply on Google
Thank you for leaving us your feedback. Please feel free to reach out directly to our office and we can review your account. It seems something might have slipped through the cracks.
Unexpected fifty percent increase in monthly storage rental rates
Business reply on Google
Thank you for the feedback. We often have aggressive move in specials at extremely low prices. Within the first 6 months, those promos sometimes fall off and customers receive what appears to be a large rate increase, when, in fact, it is simply the expiration of the initial promotion.
Difficult property access due to rude staff and blocking tenants.
Business reply on Google
Hi, Mrs. Smith, we're sorry to hear that you didn't enjoy your experience with us. We would love to hear more about your time spent with us, feel free to contact us at [email protected].
Business refused to refund a hold fee after failing to disclose requirements.
Business reply on Google
Hi Joe, please reach out to [email protected] with the full name on the reservation and we are happy to investigate further.
Property in parking lot is subject to damage without recovery.
Business reply on Google
Hi Vivian, As a locally owned and operated company, we are grateful for your feedback!