Atrium Health Urgent Care
🩺 Health & Wellness · 10210 Couloak Dr E · Charlotte
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Urgent care failed to disclose limitations regarding blood work services.
Business reply on Google
Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations. Please call our Customer Care Line at 704-355-8363 so we can address your concerns.
Long and inconsistent wait times for patients at the urgent care.
Business reply on Google
Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations. Please call our Customer Care Line at 704-355-8363 so we can address your concerns.
Inadequate medical assessment led to worsening infection and required surgery.
Business reply on Google
We appreciate your feedback and are sorry to hear about the difficulties you encountered. We strive for high standards and would like to address your concerns. Please call our Customer Care Line at 704-355-8363 to discuss further.
Patient received inadequate medical treatment and no diagnostic testing.
Business reply on Google
Thank you for your feedback. We’re disappointed to hear that your experience wasn’t positive. Please call our Customer Care Line at 704-355-8363 so we can learn more about what went wrong and how we can improve.
Long wait times and lack of follow-up communication from staff.
Business reply on Google
We are sorry we did not meet your expectations. We would like to learn more about your experience and how we can make things right. If you would like to discuss your experience further, please call our Customer Service line at 704-355-8363. We look forward to the opportunity to continue caring for you.
Staff failed to address patient concerns or provide follow-up care.
Business reply on Google
We are sorry we did not meet your expectations. We would like to learn more about your experience and how we can make things right. If you would like to discuss your experience further, please call our Customer Service line at 704-355-8363. We look forward to the opportunity to continue caring for you.
The urgent care charged an excessive fee for a minor visit.
Business reply on Google
If you want to give us more details about your visit, please call our Customer Service Line at 704-355-8363.
Provider prescribed ineffective treatment requiring follow-up care elsewhere.
Business reply on Google
We are so sorry for your experience. We would like to know more about the situation and how we can make things right. If you would like to discuss your experience further, please call our Customer Service line at 704-355-8363. We look forward to the opportunity to continue caring for you.
Urgent care failed to diagnose a fractured T12 vertebrae
Business reply on Google
Thank you for letting us know. We always want to ensure we are providing the best possible care. If you want to give us more details about your visit, please call our Customer Service Line at 704-355-8363.
Incorrect billing codes and poor communication regarding medical charges.
Business reply on Google
We are so sorry about your experience. We hope to have the opportunity to continue to care for you.
The urgent care physical examination was incomplete and lacked thorough assessment.
Business reply on Google
We strive to deliver the best care. If you will call our Customer Care Line at 704-355-8363 to share more about your experience, we would love to know how we can improve. Thank you for taking the time to share your feedback.
Inadequate medical assessment and improper vital sign measurement procedures
Business reply on Google
Thank you for the feedback. We are so sorry that we did not meet your expectations or ours. We would love to know more about how we can make things right. If you would like to discuss further, please call our Customer Care Line at 704-355-8363. We look forward to hearing from you!
Urgent care refused immediate treatment for a child's asthma attack.
Business reply on Google
Thank you for letting us know. We would like to learn more about your experience. If you would like to discuss further, please call our Customer Care Line at 704-355-8363. We look forward to hearing from you and hope you will allow us to continue to care for you.
Staff mismanagement caused long wait times for a sick child.
Business reply on Google
We are so sorry this was your experience. We would like to learn more. If you would like to discuss your experience further, please call our Customer Care Line at 704-355-8363. We look forward to hearing from you.
Urgent care charged for a free test and refused insurance.
Business reply on Google
Thank you for letting us know. We would like to learn more about your experience. If you would like to discuss further, please call our Customer Care Line at 704-355-8363. We look forward to hearing from you.
Urgent care refused to provide retroactive medical documentation for work.
Business reply on Google
We are so sorry this was your friend's experience. We would like to learn more. If your friend would like to discuss their experience further, please have them call our Customer Care Line at 704-355-8363. We look forward to hearing from them.
Staff refused a follow-up test despite prior medical instructions.
Business reply on Google
We sincerely apologize for your experience. We would like to learn more about the situation and how we can make things right. If you would like to discuss your experience further, please call our Customer Care Line at 704-355-8363. We look forward to the opportunity to continue caring for you.
Excessive wait times despite having an appointment and empty waiting room.
Charged full visit fee despite receiving no effective medical treatment.
Facility failed to provide treatment for an open wound