Atrium Health Urgent Care
🩺 Health & Wellness · 5 locations
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff displayed impatience and unprofessional behavior toward a patient in pain.
Business reply on Google
Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations. Please call our Customer Care Line at 704-355-8363 so we can address your concerns.
Staff refused service and escalated a dispute with police involvement.
Urgent care facility cancelled appointment due to lack of nursing staff.
Business reply on Google
We appreciate your feedback and are sorry to hear about the difficulties you encountered. We strive for high standards and would like to address your concerns. Please call our Customer Care Line at 704-355-8363 to discuss further.
Nurse dismissed patient without providing care for foot injury
Business reply on Google
Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations. Please call our Customer Care Line at 704-355-8363 so we can address your concerns.
Patient overcharged for a short urgent care visit
Business reply on Google
Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations. Please call our Customer Care Line at 704-355-8363 so we can address your concerns.
Receptionist denied bathroom access and displayed unprofessional behavior
Business reply on Google
Thank you for sharing your thoughts. Please call our Customer Care Line at 704-355-8363 to discuss further.
staff failed to listen to patient or show empathy
Business reply on Google
Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations. Please call our Customer Care Line at 704-355-8363 so we can address your concerns.
Urgent care refused to treat an elderly patient with dementia.
Business reply on Google
Please call our Customer Care Line at 704-355-8363 to discuss further.
Excessive wait times and unprofessional conduct by nursing staff.
Business reply on Google
We appreciate your feedback and are sorry to hear about the difficulties you encountered. We strive for high standards and would like to address your concerns. Please call our Customer Care Line at 704-355-8363 to discuss further.
Provider refused examination but charged a high fee for the visit.
Business reply on Google
Please call our Customer Care Line at 704-355-8363 to discuss further.
Urgent care refused to treat a child with an allergic reaction.
Business reply on Google
Thank you for sharing your thoughts. We apologize for any issues you faced during your visit. Please call our Customer Care Line at 704-355-8363 to discuss further.
Facility charged for assessment despite failing to provide promised X-ray services.
Business reply on Google
Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations. Please call our Customer Care Line at 704-355-8363 so we can address your concerns.
long wait times and unprofessional staff behavior
Business reply on Google
Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations. Please call our Customer Care Line at 704-355-8363 so we can address your concerns.
Front desk staff member displayed unprofessional and rude behavior
Business reply on Google
We appreciate your feedback and are sorry to hear about the difficulties you encountered. We strive for high standards and would like to address your concerns. Please call our Customer Care Line at 704-355-8363 to discuss further.
Unexpectedly high medical billing charges for a routine covid test
Business reply on Google
Thank you for your review. We regret that your visit didn’t meet your expectations. Please call our Customer Care Line at 704-355-8363 so we can better understand your concerns.
Patient was skipped in line due to unfair check-in policy
Business reply on Google
We appreciate your feedback and regret that we didn’t provide the level of service you were hoping for. Your feedback is important to us, and we would like to discuss your experience further. Please call our Customer Care Line at 704-355-8363.
The facility was closed despite signage indicating it was open.
Business reply on Google
We appreciate your feedback and regret that we didn’t provide the level of service you were hoping for. Your feedback is important to us, and we would like to discuss your experience further. Please call our Customer Care Line at 704-355-8363.
Staff refused walk-in service and displayed unprofessional behavior.
Business reply on Google
We appreciate your feedback and are sorry to hear about the difficulties you encountered. We strive for high standards and would like to address your concerns. Please call our Customer Care Line at 704-355-8363 to discuss further.
Urgent care failed to disclose limitations regarding blood work services.
Business reply on Google
Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations. Please call our Customer Care Line at 704-355-8363 so we can address your concerns.
Staff refused to address multiple medical concerns and provided dismissive care.
Business reply on Google
Thank you for your review. We regret that your visit didn’t meet your expectations. Please call our Customer Care Line at 704-355-8363 so we can better understand your concerns.