Atrium Health Urgent Care
🩺 Health & Wellness · 5717 Albemarle Rd · Charlotte
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Patient overcharged for a short urgent care visit
Business reply on Google
Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations. Please call our Customer Care Line at 704-355-8363 so we can address your concerns.
Receptionist denied bathroom access and displayed unprofessional behavior
Business reply on Google
Thank you for sharing your thoughts. Please call our Customer Care Line at 704-355-8363 to discuss further.
Unprofessional staff behavior led to an ineffective medical appointment.
Business reply on Google
We’re sorry to hear that your experience wasn’t satisfactory. Your feedback is crucial for us to make improvements. Please call our Customer Care Line at 704-355-8363 to further discuss your concerns.
Staff refused requested testing and provided medication without a diagnosis.
Business reply on Google
We’re sorry to learn that your visit did not go as expected. Your feedback is valuable to us, and we’d like the opportunity to address your concerns. Please call our Customer Care Line at 704-355-8363 to discuss your experience.
Patient received poor medical advice and experienced wasted time.
Business reply on Google
We’re sorry to hear that your experience wasn’t satisfactory. Your feedback is crucial for us to make improvements. Please call our Customer Care Line at 704-355-8363 to further discuss your concerns.
Staff made unprofessional and derogatory comments about a patient's medical condition.
Business reply on Google
We’re sorry to hear that your experience wasn’t satisfactory. Your feedback is crucial for us to make improvements. Please call our Customer Care Line at 704-355-8363 to further discuss your concerns.
Two hour wait despite having an online appointment.
Business reply on Google
Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations. Please call our Customer Care Line at 704-355-8363 so we can address your concerns.
Staff were rude and the doctor ignored medical history and symptoms
Business reply on Google
Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations. Please call our Customer Care Line at 704-355-8363 so we can address your concerns.
Medical staff failed to test specimen and misdiagnosed a serious infection
Business reply on Google
Thank you for bringing this to our attention. We apologize for any issues you encountered and are committed to making improvements. Please call our Customer Care Line at 704-355-8363 so we can address your concerns.
Patient was skipped in the queue after waiting nearly two hours.
Business reply on Google
We are sorry we did not meet your expectations. We would like to learn more about your experience and how we can make things right. If you would like to discuss your experience further, please call our Customer Care Line at 704-355-8363. We look forward to the opportunity to continue caring for you.
Facility billed for services not rendered and failed to provide treatment.
Business reply on Google
Thank you for letting us know. We always want to ensure we are providing the best possible care. If you want to give us more details about your visit, please call our Customer Service Line at 704-355-8363.
Patient waited four hours without being seen or updated by staff.
Business reply on Google
Thank you for letting us know. We always want to ensure we are providing the best possible care. If you want to give us more details about your visit, please call our Customer Service Line at 704-355-8363.
Staff member altered medical documentation causing employment issues for the patient.
Business reply on Google
Thank you for letting us know. If you want to give us more details about your visit, please call our Customer Service Line at 704-355-8363.
The actual wait time significantly exceeded the online estimate.
Business reply on Google
We are sorry we did not meet your expectations. We would like to learn more about your experience and how we can make things right. If you would like to discuss your experience further, please call our Customer Service line at 704-355-8363. We look forward to the opportunity to continue caring for you.
Excessive wait times for patients at the urgent care facility.
Business reply on Google
Thank you for letting us know. We are always striving to improve and we cannot do that without your feedback. We would like to learn more about your experience. If you would like to talk more, please call our Customer Care Line at 704-355-8363. We hope to hear from you!
Patient experienced long wait times and administrative errors regarding appointment…
Business reply on Google
Thank you for your feedback. We sincerely apologize for your experience. We would like to learn more and have the opportunity to make things right. If you want to discuss further, please call our Customer Care Line at 704-355-8363. We hope to hear from you soon.
Unwelcoming front desk staff and long wait times.
Business reply on Google
Thank you for letting us know. We’re always looking for ways to improve our service and your feedback is an invaluable part of that process. We would love to learn more about your experience. If you would like to discuss further, please call our Customer Care Line at 704-355-8363. We look forward to hearing from you and hope you will allow us to continue to care for you.
Staff refused service and provided false wait time information
Business reply on Google
We are so sorry this was your experience. We would like to learn more. If you would like to discuss your experience further, please call our Customer Care Line at 704-355-8363. We look forward to hearing from you.
Patients arriving after the reviewer were seen first
Long wait time despite being in pain at urgent care
Business reply on Google
Thank you for the feedback. We’re so sorry that you had to wait. If you would like to provide us with more details from your visit, please call our Customer Care Line at 704-355-8363. We value your time and hope we can continue to care for you.