Atrium Health Urgent Care
🩺 Health & Wellness · 9325 JW Clay Blvd Ste 221 · Charlotte
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Staff displayed impatience and unprofessional behavior toward a patient in pain.
Business reply on Google
Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations. Please call our Customer Care Line at 704-355-8363 so we can address your concerns.
Staff refused service and escalated a dispute with police involvement.
Nurse dismissed patient without providing care for foot injury
Business reply on Google
Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations. Please call our Customer Care Line at 704-355-8363 so we can address your concerns.
Urgent care refused to treat a child with an allergic reaction.
Business reply on Google
Thank you for sharing your thoughts. We apologize for any issues you faced during your visit. Please call our Customer Care Line at 704-355-8363 to discuss further.
Facility charged for assessment despite failing to provide promised X-ray services.
Business reply on Google
Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations. Please call our Customer Care Line at 704-355-8363 so we can address your concerns.
long wait times and unprofessional staff behavior
Business reply on Google
Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations. Please call our Customer Care Line at 704-355-8363 so we can address your concerns.
Front desk staff member displayed unprofessional and rude behavior
Business reply on Google
We appreciate your feedback and are sorry to hear about the difficulties you encountered. We strive for high standards and would like to address your concerns. Please call our Customer Care Line at 704-355-8363 to discuss further.
Unexpectedly high medical billing charges for a routine covid test
Business reply on Google
Thank you for your review. We regret that your visit didn’t meet your expectations. Please call our Customer Care Line at 704-355-8363 so we can better understand your concerns.
Patient was skipped in line due to unfair check-in policy
Business reply on Google
We appreciate your feedback and regret that we didn’t provide the level of service you were hoping for. Your feedback is important to us, and we would like to discuss your experience further. Please call our Customer Care Line at 704-355-8363.
The facility was closed despite signage indicating it was open.
Business reply on Google
We appreciate your feedback and regret that we didn’t provide the level of service you were hoping for. Your feedback is important to us, and we would like to discuss your experience further. Please call our Customer Care Line at 704-355-8363.
Staff refused to address multiple medical concerns and provided dismissive care.
Business reply on Google
Thank you for your review. We regret that your visit didn’t meet your expectations. Please call our Customer Care Line at 704-355-8363 so we can better understand your concerns.
Excessive wait time and inadequate medical assessment by the provider.
Business reply on Google
Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations. Please call our Customer Care Line at 704-355-8363 if you would like to discuss further.
staff were rude and provided inadequate medical advice for wound care
Business reply on Google
Your feedback is valuable to us, and we’d like the opportunity to address your concerns. Please call our Customer Care Line at 704-355-8363 to discuss your experience.
six hour wait time without receiving medical care
Business reply on Google
Our mission is to improve health, elevate hope and advance healing – for all. We are so sorry your experience did not reflect that. We would like to learn more. If you would like to discuss your experience further, please call our Customer Care Line at 704-355-8363. We look forward to hearing from you.
Excessive wait time and poor communication regarding provider availability.
Business reply on Google
Thank you for your honest feedback. We’re sorry that your experience was not up to our standards. Please call our Customer Care Line at 704-355-8363 so we can address your concerns.
Receptionist was rude and medical staff provided inadequate care.
Business reply on Google
We regret that we didn’t meet your expectations during your visit. Your feedback is important to us, and we’d like to understand more about what went wrong. Please call our Customer Care Line at 704-355-8363.
Staff displayed unprofessional behavior and lacked basic cardiac knowledge.
Business reply on Google
Thank you for letting us know. We always want to ensure we are providing the best possible care. If you want to give us more details about your visit, please call our Customer Service Line at 704-355-8363.
Incorrect patient information caused a delay in medication pickup.
Business reply on Google
We are so sorry for your experience. We would like to know more about the situation and how we can make things right. If you would like to discuss your experience further, please call our Customer Service line at 704-355-8363. We look forward to the opportunity to continue caring for you.
Facility was dirty and staff ignored patient during scheduled appointment time.
Business reply on Google
We are so sorry about your experience. We want to learn more and work to make things right. If you would like to discuss your experience further, please call our Customer Service line at 704-355-8363. We hope to have the opportunity to continue to care for you.
Medical assistant exhibited unprofessional behavior and verbal abuse toward a patient.
Business reply on Google
We are so sorry about your experience. We want to learn more and work to make things right. If you would like to discuss your experience further, please call our Customer Service line at 704-355-8363. We hope to have the opportunity to continue to care for you.