Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
staff failed to listen to patient or show empathy
Business reply on Google
Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations. Please call our Customer Care Line at 704-355-8363 so we can address your concerns.
Staff refused walk-in service and displayed unprofessional behavior.
Business reply on Google
We appreciate your feedback and are sorry to hear about the difficulties you encountered. We strive for high standards and would like to address your concerns. Please call our Customer Care Line at 704-355-8363 to discuss further.
Unnecessary x-ray performed despite knowing it would not show the injury.
Business reply on Google
Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations. Please call our Customer Care Line at 704-355-8363 so we can address your concerns.
Staff member used a contaminated glove during a medical procedure.
Business reply on Google
Thank you for your feedback. Please call our Customer Care Line at 704-355-8363 so we can address your concerns.
Excessive wait times and insufficient staffing at urgent care facility.
Business reply on Google
Thank you for your feedback. We’re disappointed to hear that your experience wasn’t positive. Please call our Customer Care Line at 704-355-8363 so we can learn more about what went wrong and how we can improve.
excessive wait time and inefficient patient processing at urgent care
Business reply on Google
We’re sorry to hear that your experience wasn’t satisfactory. Your feedback is crucial for us to make improvements. Please call our Customer Care Line at 704-355-8363 to further discuss your concerns.
Patient reports inadequate medical care and perceived racial bias by staff.
Business reply on Google
Our mission is to improve health, elevate hope and advance healing – for all. We are so sorry your experience did not reflect that. We would like to learn more. If you would like to discuss your experience further, please call our Customer Care Line at 704-355-8363. We look forward to hearing from you.
Misleading communication regarding medical equipment availability and long wait times.
Business reply on Google
Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations. Please call our Customer Care Line at 704-355-8363 so we can address your concerns.
Medical staff displayed poor attitude and lacked pediatric care skills.
Business reply on Google
We are always looking for ways to improve and your feedback is an invaluable part of that process. We would like to hear more about your experience, please call the Atrium Health Customer Care Line at 704-355-8363. We look forward to hearing from you.
Doctor failed to diagnose a serious blood infection
Business reply on Google
We regret that your visit didn’t meet your expectations. We appreciate your feedback and would like to resolve any issues you faced. Please call our Customer Care Line at 704-355-8363 so we can address your concerns.
Long wait times, unprofessional staff, and failure to send prescription.
Business reply on Google
Thank you for letting us know. We always want to ensure we are providing the best possible care. If you want to give us more details about your visit, please call our Customer Care Line at 704-355-8363.
Inaccurate wait time estimates and unprofessional staff behavior at urgent care.
Business reply on Google
We are so sorry about your experience. We want to learn more and work to make things right. If you would like to discuss your experience further, please call our Customer Service line at 704-355-8363. We hope to have the opportunity to continue to care for you.
Poor staff behavior, long wait times, and unsanitary facility conditions.
Business reply on Google
Thank you for letting us know. We are always striving to improve and we cannot do that without your feedback. We would like to learn more about your experience. If you would like to talk more, please call our Customer Care Line at 704-355-8363. We hope to hear from you!
Staff were dismissive and unprofessional during a medical emergency.
Business reply on Google
Thank you for letting us know. We always want to ensure we are providing the best possible care. If you want to give us more details about your visit, please call our Customer Service Line at 704-355-8363.
Long wait time and failure to provide necessary medical treatment.
Business reply on Google
Thank you for the feedback. We are so sorry that we did not meet your expectations or ours. We would love to know more about how we can make things right. If you would like to discuss further, please call our Customer Care Line at 704-355-8363. We look forward to hearing from you!
Patient with high fever was denied a scheduled medical appointment
Business reply on Google
Thank you for the feedback. We are so sorry that we did not meet your expectations or ours. We would love to know more about how we can make things right. If you would like to discuss further, please call our Customer Care Line at 704-355-8363. We look forward to hearing from you!
Staff refused walk-in service despite website availability and displayed unprofessional…
Business reply on Google
We are so sorry this was your experience. We would like to learn more. If you would like to discuss your experience further, please call our Customer Care Line at 704-355-8363. We look forward to hearing from you.
Staff and doctor were rude and dismissive during the visit.
Business reply on Google
We strive to deliver the best care. If you will call our Customer Care Line at 704-355-8363 to share more about your experience, we would love to know how we can improve. Thank you for taking the time to share your feedback.
Staff member asked inappropriate and judgmental personal questions during medical visit.
Business reply on Google
We are so sorry this was your experience. We would like to learn more. If you would like to discuss your experience further, please call our Customer Care Line at 704-355-8363. We look forward to hearing from you.
Excessive billing fees and long wait times for minimal medical attention.