Atrium Health Urgent Care
🩺 Health & Wellness · 12016 Lemmond Farm Dr #100 · Mint Hill
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Urgent care facility cancelled appointment due to lack of nursing staff.
Business reply on Google
We appreciate your feedback and are sorry to hear about the difficulties you encountered. We strive for high standards and would like to address your concerns. Please call our Customer Care Line at 704-355-8363 to discuss further.
Urgent care refused to treat an elderly patient with dementia.
Business reply on Google
Please call our Customer Care Line at 704-355-8363 to discuss further.
Excessive wait times and unprofessional conduct by nursing staff.
Business reply on Google
We appreciate your feedback and are sorry to hear about the difficulties you encountered. We strive for high standards and would like to address your concerns. Please call our Customer Care Line at 704-355-8363 to discuss further.
Provider refused examination but charged a high fee for the visit.
Business reply on Google
Please call our Customer Care Line at 704-355-8363 to discuss further.
The urgent care provided insufficient medical evaluation for a skin rash.
Business reply on Google
Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations. Please call our Customer Care Line at 704-355-8363 so we can address your concerns.
excessive wait time and confusing reservation process at urgent care
Business reply on Google
We’re sorry to learn that your visit did not go as expected. Please call our Customer Care Line at 704-355-8363 to discuss your experience.
Urgent care refused service before the official closing time.
Business reply on Google
Thank you for bringing this to our attention. We apologize for any issues you encountered and are committed to making improvements. Please call our Customer Care Line at 704-355-8363 so we can address your concerns.
Inefficient administrative processes and lack of effective medical assistance provided.
Business reply on Google
Our mission is to improve health, elevate hope and advance healing – for all. We are so sorry your experience did not reflect that. We would like to learn more. If you would like to discuss your experience further, please call our Customer Care Line at 704-355-8363. We look forward to hearing from you.
Receptionist displayed unprofessional and unwelcoming behavior toward patients.
Business reply on Google
Thank you for bringing this to our attention. We apologize for any issues you encountered and are committed to making improvements. Please call our Customer Care Line at 704-355-8363 so we can address your concerns.
Appointments were canceled twice and the receptionist was rude.
Business reply on Google
We’re sorry to learn that your visit did not go as expected. Your feedback is valuable to us, and we’d like the opportunity to address your concerns. Please call our Customer Care Line at 704-355-8363 to discuss your experience.
Receptionist displayed rude behavior toward patients at the urgent care.
Business reply on Google
We appreciate your feedback and regret that we didn’t provide the level of service you were hoping for. Your feedback is important to us, and we would like to discuss your experience further. Please call our Customer Care Line at 704-355-8363.
Urgent care staff refused treatment, forcing unnecessary emergency room visit.
Business reply on Google
We appreciate your feedback and regret that we didn’t provide the level of service you were hoping for. Your feedback is important to us, and we would like to discuss your experience further. Please call our Customer Care Line at 704-355-8363.
Urgent care provided incorrect medical diagnosis and harmful treatment
Business reply on Google
We’re sorry to learn that your visit did not go as expected. Your feedback is valuable to us, and we’d like the opportunity to address your concerns. Please call our Customer Care Line at 704-355-8363 to discuss your experience.
Receptionist refused walk-in service despite prior confirmation and empty facility.
Business reply on Google
Thank you for your honest feedback. We’re sorry that your experience was not up to our standards. Please call our Customer Care Line at 704-355-8363 so we can address your concerns.
Receptionist was rude and prioritized personal conversation over patient intake.
Business reply on Google
We appreciate your feedback and regret that we didn’t provide the level of service you were hoping for. Your feedback is important to us, and we would like to discuss your experience further. Please call our Customer Care Line at 704-355-8363.
Staff denied walk-in service after confirming availability over the phone.
Business reply on Google
Thank you for your feedback. We sincerely apologize for your experience. We would like to learn more and have the opportunity to [change/fix/make things right/improve]. If you want to discuss further, please call our Customer Care Line at 704-355-8363. We hope to hear from you soon.
Urgent care refused medical assistance to a patient in distress.
Difficulty obtaining a medical work note from urgent care staff
Staff refused medical evaluation and assistance for an injury.
Excessive wait times for follow-up care at urgent care facility.