Avecina Medical Urgent Care - Hodges

Business reply on Google

Good afternoon we are apologize for not meeting your expectations today. We have attempted to reach out to you regarding this, however have been unsuccessful. We would also like to speak to you regarding what was mentioned by your pharmacy. Can you please give us a call at (904)367-3733 thank you for your cooperation.

Business reply on Google

Thank you for bringing this matter to our attention. We sincerely apologize for your experience and the frustration and inconvenience this situation caused. Due to unforeseen circumstances, our center was unexpectedly closed on August 15. We understand that you completed the online scheduling process, submitted your registration information, uploaded required documentation, signed all necessary forms, and arrived for your scheduled appointment as instructed. We recognize that you took the time to prepare for your visit and traveled to the center, only to find the facility unavailable. We also understand your concern regarding the automated communications you received. The text messages sent before and after the scheduled appointment were generated through our scheduling system and did not accurately reflect the circumstances surrounding the center closure. We apologize for any confusion or frustration this may have caused. Please be assured that we are reviewing this situation to help prevent similar occurrences in the future. In addition, you will not be held responsible for a missed appointment fee related to this visit, as the circumstances were beyond your control. We value you

Business reply on Google

Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced during your visit. Unfortunately, we were unable to verify insurance eligibility across multiple systems at the time. This can occasionally occur on Sundays, as many insurance providers perform routine system maintenance, which may temporarily limit access to verification tools. This has been a known challenge and was the same prior to our acquisition with HCA. We do understand the frustration that this causes. Our representative followed standard protocol by offering to collect the contracted rate associated with your plan, with the understanding that any difference identified once verification becomes available would be reimbursed. We truly regret any frustration this may have caused and appreciate your understanding. If you have any remaining questions or need further assistance, please don’t hesitate to reach out to the Center Manager Cassie at 904.367.3373, as we are here to help.

Business reply on Google

We sincerely apologize for any scheduling issues experienced at our Avecina Medical Urgent Care - Hodges and value this feedback. We are dedicated to providing timely, patient-centered, quality care, and regret that we fell short of expectations. As we work to improve our processes, please don't hesitate to reach out to us at 904-367-3373 to express your concerns.

Business reply on Google

We’re very sorry to hear about your experience and sincerely appreciate you bringing this matter to our attention. The situation you described does not reflect the level of care, respect, or professionalism that we strive to provide for every patient. We take concerns like this very seriously and would like the opportunity to investigate and address them properly. Please contact us directly at [email protected] so we can learn more and follow up accordingly. Thank you again for your feedback — it is extremely valuable to us.

Business reply on Google

Thank you for taking the time to share your experience. We’re truly sorry to hear about your encounter at the front desk — that’s not the level of service we strive to provide. We’re glad, however, that the rest of our team made a positive impression during your visit. Your feedback is very important to us and has been shared with our management team for further review and coaching. We appreciate your honesty and the opportunity to make things right, and we hope you’ll consider giving us another chance in the future.

Business reply on Google

Thank you for sharing your feedback. We understand how stressful it can be to need urgent care while traveling, and we’re sorry this experience added to that frustration. That said, there are important details missing from your review that should be clarified for accuracy. At the time of your visit, your Blue Cross insurance was verified, and it showed a facility fee of approximately $200 for your specific plan when used at our urgent care location. This was not an administrative error. Our front desk escalated the matter to our billing manager, who independently verified your benefits and confirmed the same information. While MD Now may have collected only $20 up front, that does not mean your final responsibility will remain $20. Once their claim is processed and the explanation of benefits (EOB) is issued, you may still receive a bill for the remaining balance based on your plan’s terms. We regret that this led you to seek care elsewhere, but we stand by the information provided by our staff and billing department, which was accurate and verified. We appreciate the opportunity to clarify this for others who may read your review. — Avecina Medical Management

Business reply on Google

We take every patient’s feedback seriously, but it’s important to clarify a few key points for accuracy and fairness. This reviewer has actually posted two separate negative reviews because her comments were so lengthy they could not fit into a single post. While we respect every patient’s right to share their experience, posting multiple pages of commentary publicly does not accurately reflect the clinical facts of this visit. Our provider’s medical assessment was appropriate and fully supported by the findings at the time of her visit. Her symptoms and lab values were consistent with mild anemia secondary to her menstrual cycle — a common and well-documented cause in young women. The provider correctly explained this and recommended appropriate follow-up with her primary care physician or OB/GYN for ongoing management. We understand that the patient later confirmed this same diagnosis with her gynecologist, which validates that our provider’s initial conclusion was accurate. It’s important to note that urgent care centers are designed for short-term evaluation and treatment, not for long-term management of chronic conditions such as menstrual-related anemia. Prescribing iron supp

Business reply on Google

We take every patient’s feedback seriously, but it’s important to clarify a few key points for accuracy and fairness. This reviewer has actually posted two separate negative reviews because her comments were so lengthy they could not fit into a single post. While we respect every patient’s right to share their experience, posting multiple pages of commentary publicly does not accurately reflect the clinical facts of this visit. Our provider’s medical assessment was appropriate and fully supported by the findings at the time of her visit. Her symptoms and lab values were consistent with mild anemia secondary to her menstrual cycle — a common and well-documented cause in young women. The provider correctly explained this and recommended appropriate follow-up with her primary care physician or OB/GYN for ongoing management. We understand that the patient later confirmed this same diagnosis with her gynecologist, which validates that our provider’s initial conclusion was accurate. It’s important to note that urgent care centers are designed for short-term evaluation and treatment, not for long-term management of chronic conditions such as menstrual-related anemia. Prescribing iron supp

Business reply on Google

We sincerely regret any difficulties or disruptions you experienced during your recent check-in. If you require a copy of the records related to your visit, including your diagnosis, please don't hesitate to reach out to us. You can contact us directly at (904) 367-3373. We greatly appreciate your feedback, as it helps us improve.

Business reply on Google

Thank you for sharing your concerns about your recent visit to Avecina Medical - Hodges & JTB. We appreciate your feedback and will address the issue with the front check-in clerk.

Business reply on Google

Thank you for taking the time to share your experience at Avecina Medical. We sincerely apologize that your husband's visit did not meet your expectations. We take all feedback seriously and appreciate you bringing this matter to our attention. Our Medical Director has thoroughly reviewed the situation, including the medical records and discussions with the provider. We can assure you that a proper medical history was collected, a comprehensive examination was performed, and appropriate treatment was provided, in line with our standard practices for all patients, especially our older ones. If you feel that your husband requires further attention, we encourage you to return for an additional evaluation. Our team is committed to assisting you to your full satisfaction. We wish your husband a speedy recovery and want to emphasize that we are here for you if needed. Your health and satisfaction are our top priorities.

Business reply on Google

Thank you for sharing your feedback. We understand your frustration and sincerely apologize for the inconvenience. In today’s world, the vast majority of our patients use credit or debit cards for payment, making cash transactions increasingly rare. Because of this, it is uncommon for us to have large amounts of cash on hand for making change. To clarify, the 3% surcharge only applies to credit card transactions—not debit cards. Many patients who prefer to avoid the surcharge simply use their debit card instead. We regret that we were unable to accommodate your cash payment at that moment and understand that it was an inconvenience. We appreciate your feedback and hope you will consider giving us another opportunity in the future. Wishing you the best in your health journey.

Business reply on Google

Thank you for sharing your experience. We apologize for the frustration and disappointment you encountered when seeking treatment for your dislocated finger. Our Director of Operation's will be contacting you directly for further discussion. We appreciate your feedback and will address this with our staff.

Business reply on Google

We like to investigate any negative experiences by our patients. We discovered that you were seen more than three months ago. You called two weeks after to mention that the medications were not helping and our provider asked you to stop the medications and make an appointment with your primary care doctor for blood testing. We never sent the "wrong" medication to the pharmacy per your review. You did not mention that you called our office yesterday after three months demanding to get a refund for your visit or that you will leave a negative review. We love to take care of our patients but do not respond to threats such as this. We can see you are quite active with leaving negative reviews for many businesses. It shows that you have left three one star reviews just in the last two months to three different medical offices. It seems that not much makes you happy. We hope that you recover from your chronic illness quickly but please do not visit any Avecina offices in the future. Avecina Management

Business reply on Google

We appreciate your feedback, Mickel. We're sorry to hear that you were disappointed with your experience. Your concerns about the duration of your visit and costs have been noted, and we are committed to improving our services. Thank you for bringing this to our attention.

Business reply on Google

Thank you for your feedback. We take all patient feedback seriously and will investigate this matter. Our Medical Director will contact you tor further discussion. We're sorry to hear about your experience.