Avecina Medical Urgent Care

Business reply on Google

Good afternoon we are apologize for not meeting your expectations today. We have attempted to reach out to you regarding this, however have been unsuccessful. We would also like to speak to you regarding what was mentioned by your pharmacy. Can you please give us a call at (904)367-3733 thank you for your cooperation.

Business reply on Google

Thank you for bringing this matter to our attention. We sincerely apologize for your experience and the frustration and inconvenience this situation caused. Due to unforeseen circumstances, our center was unexpectedly closed on August 15. We understand that you completed the online scheduling process, submitted your registration information, uploaded required documentation, signed all necessary forms, and arrived for your scheduled appointment as instructed. We recognize that you took the time to prepare for your visit and traveled to the center, only to find the facility unavailable. We also understand your concern regarding the automated communications you received. The text messages sent before and after the scheduled appointment were generated through our scheduling system and did not accurately reflect the circumstances surrounding the center closure. We apologize for any confusion or frustration this may have caused. Please be assured that we are reviewing this situation to help prevent similar occurrences in the future. In addition, you will not be held responsible for a missed appointment fee related to this visit, as the circumstances were beyond your control. We value you

Business reply on Google

We apologize for any inconvenience. Please reach out to us at 904.778.9180 to provide more details to the Center Manager.

Business reply on Google

Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced during your visit. Unfortunately, we were unable to verify insurance eligibility across multiple systems at the time. This can occasionally occur on Sundays, as many insurance providers perform routine system maintenance, which may temporarily limit access to verification tools. This has been a known challenge and was the same prior to our acquisition with HCA. We do understand the frustration that this causes. Our representative followed standard protocol by offering to collect the contracted rate associated with your plan, with the understanding that any difference identified once verification becomes available would be reimbursed. We truly regret any frustration this may have caused and appreciate your understanding. If you have any remaining questions or need further assistance, please don’t hesitate to reach out to the Center Manager Cassie at 904.367.3373, as we are here to help.

Business reply on Google

Thank you so much for sharing this wonderful feedback! We’re thrilled to hear that you love coming to see us and that our staff’s speed, accommodation, and compassion stand out to you. It means a great deal that we’re your go‑to place for care, and we truly appreciate your trust and your kind words.

Business reply on Google

We sincerely apologize for any scheduling issues experienced at our Avecina Medical Urgent Care - Hodges and value this feedback. We are dedicated to providing timely, patient-centered, quality care, and regret that we fell short of expectations. As we work to improve our processes, please don't hesitate to reach out to us at 904-367-3373 to express your concerns.

Business reply on Google

Thank you for sharing your feedback. Our clinic is now under new ownership and affiliated with HCA Healthcare. We are committed to every aspect of the patient experience, and hope to have the opportunity to welcome you back in the future.

Business reply on Google

We’re very sorry to hear about your experience and sincerely appreciate you bringing this matter to our attention. The situation you described does not reflect the level of care, respect, or professionalism that we strive to provide for every patient. We take concerns like this very seriously and would like the opportunity to investigate and address them properly. Please contact us directly at [email protected] so we can learn more and follow up accordingly. Thank you again for your feedback — it is extremely valuable to us.

Business reply on Google

Thank you for taking the time to share your experience. We’re truly sorry to hear about your encounter at the front desk — that’s not the level of service we strive to provide. We’re glad, however, that the rest of our team made a positive impression during your visit. Your feedback is very important to us and has been shared with our management team for further review and coaching. We appreciate your honesty and the opportunity to make things right, and we hope you’ll consider giving us another chance in the future.

Business reply on Google

Thank you for sharing your feedback. We understand how stressful it can be to need urgent care while traveling, and we’re sorry this experience added to that frustration. That said, there are important details missing from your review that should be clarified for accuracy. At the time of your visit, your Blue Cross insurance was verified, and it showed a facility fee of approximately $200 for your specific plan when used at our urgent care location. This was not an administrative error. Our front desk escalated the matter to our billing manager, who independently verified your benefits and confirmed the same information. While MD Now may have collected only $20 up front, that does not mean your final responsibility will remain $20. Once their claim is processed and the explanation of benefits (EOB) is issued, you may still receive a bill for the remaining balance based on your plan’s terms. We regret that this led you to seek care elsewhere, but we stand by the information provided by our staff and billing department, which was accurate and verified. We appreciate the opportunity to clarify this for others who may read your review. — Avecina Medical Management

Business reply on Google

Thank you for visiting Avecina. We are so sorry to hear about this issue. We just checked your medical record and the medications were sent to Walgreens however, sometimes Walgreens electronic prescription system does not come through on the other side because it goes to central dispatching. We have resent the medications and also tried to contact them, but they are closed for the evening. We have also called your phone number. We left you a voicemail to contact us. If we need to send the medications to another pharmacy that is open 24 hours, please let us know. We hope you feel better soon. Avecina Management

Business reply on Google

Thank you for taking the time to share your feedback. We understand it’s frustrating when insurance coverage does not match what you were told over the phone, but we want to clarify how urgent care benefits and physicals work so that others reading this review are not misled. Urgent care — just like an emergency room — is designed for acute, urgent medical issues, not routine physical examinations. Because of this, insurance companies do not cover physicals at urgent care centers, regardless of the plan or carrier you have. This is a universal insurance rule and not something specific to Avecina. Even if an insurance representative mistakenly told you otherwise, we must follow billing regulations and cannot submit a non-covered service as an urgent visit. Our staff member had already informed you correctly that insurance does not cover physicals in urgent care, which is why no further insurance verification was needed. At no time was she playing games or acting unprofessionally. We are sorry you were disappointed, but this outcome was not due to any error by our staff — it is a matter of insurance policy and the limitations of what urgent care centers are permitted to bill. We wish

Business reply on Google

Thank you for sharing your feedback, and we’re truly sorry to hear about the long wait you experienced during your visit. We understand how frustrating it can be, especially when you have your child with you, and this is not the level of care or efficiency we strive to provide. Your comments have been shared with our team so we can address the communication issues that contributed to your wait time. Thank you for bringing this to our attention — your input helps us improve our service for every patient.

Business reply on Google

We take every patient’s feedback seriously, but it’s important to clarify a few key points for accuracy and fairness. This reviewer has actually posted two separate negative reviews because her comments were so lengthy they could not fit into a single post. While we respect every patient’s right to share their experience, posting multiple pages of commentary publicly does not accurately reflect the clinical facts of this visit. Our provider’s medical assessment was appropriate and fully supported by the findings at the time of her visit. Her symptoms and lab values were consistent with mild anemia secondary to her menstrual cycle — a common and well-documented cause in young women. The provider correctly explained this and recommended appropriate follow-up with her primary care physician or OB/GYN for ongoing management. We understand that the patient later confirmed this same diagnosis with her gynecologist, which validates that our provider’s initial conclusion was accurate. It’s important to note that urgent care centers are designed for short-term evaluation and treatment, not for long-term management of chronic conditions such as menstrual-related anemia. Prescribing iron supp

Business reply on Google

We take every patient’s feedback seriously, but it’s important to clarify a few key points for accuracy and fairness. This reviewer has actually posted two separate negative reviews because her comments were so lengthy they could not fit into a single post. While we respect every patient’s right to share their experience, posting multiple pages of commentary publicly does not accurately reflect the clinical facts of this visit. Our provider’s medical assessment was appropriate and fully supported by the findings at the time of her visit. Her symptoms and lab values were consistent with mild anemia secondary to her menstrual cycle — a common and well-documented cause in young women. The provider correctly explained this and recommended appropriate follow-up with her primary care physician or OB/GYN for ongoing management. We understand that the patient later confirmed this same diagnosis with her gynecologist, which validates that our provider’s initial conclusion was accurate. It’s important to note that urgent care centers are designed for short-term evaluation and treatment, not for long-term management of chronic conditions such as menstrual-related anemia. Prescribing iron supp

Business reply on Google

We are sorry about your experience. An insurance card that is unable to be verified is the same as a credit card that is declined. Unfortunately, we have thousands of claims and visits that are outstanding due to patients that present after hours when insurance companies are either closed on weekends or when their website is down for maintenance. Having an insurance card alone is not proof there is valid and existing coverage. Every single day, patients present expired cards or plans that are no longer valid. If insurance can not be verified, patients pay their contracted rate for their insurance plan and we file on their behalf. Once payments are received we refund the patient. Have a blessed day.

Business reply on Google

We’re sorry to hear about your experience and appreciate you sharing your feedback. Our goal is always to provide thorough and compassionate care, and we take concerns like these very seriously. Since we cannot discuss any individual’s medical information publicly, we welcome you to contact our office directly or email us at [email protected] so we can better understand your concerns and work toward a resolution.

Business reply on Google

We sincerely regret any difficulties or disruptions you experienced during your recent check-in. If you require a copy of the records related to your visit, including your diagnosis, please don't hesitate to reach out to us. You can contact us directly at (904) 367-3373. We greatly appreciate your feedback, as it helps us improve.

Business reply on Google

Thank you for sharing your concerns about your recent visit to Avecina Medical - Hodges & JTB. We appreciate your feedback and will address the issue with the front check-in clerk.

Business reply on Google

Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. Patient care and respectful communication are top priorities at Avecina Medical, and we take all concerns seriously. We do want to address a few key points for clarification because we take every critical review seriously and research to make sure we are improving on all aspects. Your visit took place 10 days ago, and typically patients voice their opinion of them not being treated professionally immediately after the visit. Regarding the flu test and Tamiflu prescription, flu tests are approximately 75% accurate, meaning they miss 1 out of every 4 true flu cases. Because your child presented during peak flu season with a high fever and symptoms strongly suggestive of influenza, the provider made the medical decision to treat with Tamiflu, even with a negative test. Your child showed no symptoms of pneumonia and more than likely improved with time due to the Tamiflu. We understand that medical visits, especially with children, can be stressful. If any aspect of communication during your visit felt inappropriate, we apologize and will review this with our team to ensure all patient