Avecina Medical Urgent Care - Oakleaf
🩺 Health & Wellness · 9580 Applecross Rd #106 · Jacksonville
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
unexpected additional charges after initial copay payment
Business reply on Google
We apologize for any inconvenience. Please reach out to us at 904.778.9180 to provide more details to the Center Manager.
New scheduling portal and insurance verification process cause significant delays.
Business reply on Google
Thank you so much for sharing this wonderful feedback! We’re thrilled to hear that you love coming to see us and that our staff’s speed, accommodation, and compassion stand out to you. It means a great deal that we’re your go‑to place for care, and we truly appreciate your trust and your kind words.
The clinic failed to send the patient's prescription to the pharmacy.
Business reply on Google
Thank you for visiting Avecina. We are so sorry to hear about this issue. We just checked your medical record and the medications were sent to Walgreens however, sometimes Walgreens electronic prescription system does not come through on the other side because it goes to central dispatching. We have resent the medications and also tried to contact them, but they are closed for the evening. We have also called your phone number. We left you a voicemail to contact us. If we need to send the medications to another pharmacy that is open 24 hours, please let us know. We hope you feel better soon. Avecina Management
excessive wait times for medical examination and x-ray results
Business reply on Google
Thank you for sharing your feedback, and we’re truly sorry to hear about the long wait you experienced during your visit. We understand how frustrating it can be, especially when you have your child with you, and this is not the level of care or efficiency we strive to provide. Your comments have been shared with our team so we can address the communication issues that contributed to your wait time. Thank you for bringing this to our attention — your input helps us improve our service for every patient.
Facility refused medical treatment due to inability to verify insurance coverage.
Business reply on Google
We are sorry about your experience. An insurance card that is unable to be verified is the same as a credit card that is declined. Unfortunately, we have thousands of claims and visits that are outstanding due to patients that present after hours when insurance companies are either closed on weekends or when their website is down for maintenance. Having an insurance card alone is not proof there is valid and existing coverage. Every single day, patients present expired cards or plans that are no longer valid. If insurance can not be verified, patients pay their contracted rate for their insurance plan and we file on their behalf. Once payments are received we refund the patient. Have a blessed day.
The provider misdiagnosed the patient's eczema as chicken pox.
Business reply on Google
We’re sorry to hear about your experience and appreciate you sharing your feedback. Our goal is always to provide thorough and compassionate care, and we take concerns like these very seriously. Since we cannot discuss any individual’s medical information publicly, we welcome you to contact our office directly or email us at [email protected] so we can better understand your concerns and work toward a resolution.
Medical treatment worsened patient condition requiring emergency room visit
Business reply on Google
Thank you for sharing your feedback with us. We are truly sorry to hear that your visit did not meet your expectations and that your symptoms worsened after your appointment. Your experience is not the outcome we strive for, and we deeply regret the discomfort and frustration you are experiencing. We are, however, grateful for your kind words about our staff. Providing compassionate care is a priority for us, and we are glad to know our team was helpful during your visit. That said, we take your concerns very seriously and would like the opportunity to better understand what happened so we can address the situation appropriately. Please contact us directly at 904-778-9180 or at [email protected] so we can discuss your situation further. Thank you for giving us the opportunity to serve you.
Scheduled appointments were delayed due to walk-in patients being prioritized.
Business reply on Google
Thank you for sharing your feedback. We understand how frustrating it can be to experience a wait, and we sincerely apologize for any confusion regarding our check-in process. During the heart of respiratory season, our offices are extremely busy as we work hard to care for all patients as efficiently as possible. Many patients who check in ahead of time choose to wait in their cars until they are called back. Our front office staff reaches out when it is their turn, which may give the impression that a walk-in is being seen ahead of a scheduled patient. However, there is no way for a patient in the waiting room to determine simply by observation whether someone walking in was not actually checked in and waiting before. We appreciate your patience and feedback, and we will continue to review our processes to ensure we are providing the best care possible while maintaining an efficient workflow for all patients. We hope you will consider giving us another opportunity in the future. Wishing you the best in health!
Nurse acted unprofessionally and slammed the door during a medical procedure.
Business reply on Google
Thank you for sharing your experience with us. We deeply regret that your recent visit did not meet the high standards of care and professionalism we strive to provide. Please accept our sincerest apologies for the distress caused to both you and your daughter during this difficult time. We take your concerns about Nurse behavior very seriously and are addressing them internally to ensure such an incident does not occur again. Your feedback helps us improve, and we will use it as an opportunity for growth and training. We are, however, pleased to hear that our front desk staff provided you with a positive experience, and we will share your kind words with them. If you would like to discuss this matter further, please feel free to contact us directly at [email protected]. Your trust is important to us, and we hope to have the opportunity to provide better care in the future.
Long wait times despite having a scheduled appointment
Business reply on Google
Apologies for any inconvenience during your recent visit. We appreciate your feedback and will address the wait time issue. Thank you for sharing your experience with us.
Medical provider prescribed antibiotics without performing necessary diagnostic testing.
Business reply on Google
We are sorry to hear about your feelings. This is quite unusual that the people that were actually seen and treated are happy, however you as a nurse who is not a medical provider and not the patient are critiquing what a licensed medical provider has done!
Clinic prescribed incorrect medication form and refused to resolve the error.
Business reply on Google
We value your input. We apologize for the inconvenience you experienced. Our upper management investigated this matter and discovered that it was an honest mistake by the provider who prescribed tablets instead of a liquid form. We understand that it took extra time to exchange the medicines. Usually prescribed medication costs under $5.00 and we will be happy to refund you that amount. We will educate our staff to handle these situations in a more delicate manner. Our Director of Operations called you and left a voice message. We hope that your daughter feels better.
Staff member was rude and unprofessional toward a young child.
Business reply on Google
We sincerely regret to hear about your negative experience with the CNA during your visit. Your feedback is invaluable to us, and we take such concerns very seriously. We will address this issue internally to ensure all our staff members maintain the highest standards of professionalism and patience, especially when dealing with young children. We truly appreciate you recognizing the Receptionist and ARNP for their professionalism, patience, and kindness. It's important to us that every member of our team provides the same level of care and respect to all our patients. Thank you for bringing this to our attention.
Online check-in system failed to process patient information correctly.
Business reply on Google
Thank you for bringing this to our attention. We apologize for the negative experience you had at Avecina Medical - Oakleaf. We take customer feedback seriously and will address the issues you mentioned with our staff. Our management team is aware of the issue and will be reaching out to you to discuss this further.
Long wait times and unprofessional staff behavior during medical consultation.
Business reply on Google
We regret to learn about your experience at Avecina Medical - Oakleaf. Your feedback is important to us and we will address the issues you have raised. Please contact us at (904) 778-9180 to discuss this further.
Scheduled appointment wait time exceeded by walk-in prioritization
Business reply on Google
We apologize for the inconvenience you experienced during your visit. We strive to provide efficient and timely service to all our patients, and we apologize if there was a delay in attending to your appointment. We appreciate your feedback and will take it into consideration to improve our processes. If you have any further concerns, please feel free to reach out to us at (904) 778-9180.
Staff refused service due to inability to verify insurance copay.
Business reply on Google
We apologize for any inconvenience you experienced during your visit to Avecina Medical - Oakleaf. We strive to provide excellent service and apologize if we fell short of your expectations. We appreciate your feedback and will use it to improve our processes. If you have any further concerns, please contact us at (904) 778-9180.
Inaccurate medical equipment caused unnecessary panic and failed emergency protocol
Business reply on Google
Thank you for visiting Avecina. Unfortunately we can not share too much information here due to HIPPA regulations but the information listed above is not accurate. We have done a thorough search and your child was recorded as having a temporal temp of 107 degrees twice back to back. He was given Motrin for his fever so the fact that his temperature was lower in the ER some time later is normal and expected. When our nurse told father about the temperature, mother was called and father and child left in a hurry before our staff even had a chance to repeat any test. Our provider had to run out in the parking lot to inform the father of strep test result and antibiotics were 100% needed and warranted. We hope that your child feels better soon.
Clinic refuses to extend antibiotic prescription despite medical recommendations.
Business reply on Google
Thank you for taking the time to share your feedback. We appreciate your input and apologize for any inconvenience you may have experienced. At Avecina Medical - Oakleaf, we strive to provide the best possible care to our patients. Regarding prescription extensions, our policies are in line with medical guidelines and regulations. While we understand your concerns, it is important to ensure the appropriate use of antibiotics to prevent antibiotic resistance and promote patient safety. We value your opinion and will take your feedback into consideration as we continuously work towards improving our services. If you have any further questions or would like to discuss this matter further, please don't hesitate to reach out to us at [email protected]. Thank you for choosing Avecina Medical - Oakleaf. Best regards, Avecina Medical - Oakleaf
staff were rude and the clinic billed insurance after promising free testing
Business reply on Google
Thank you for visiting Avecina. We appreciate your feedback. However, to clarify a “strep throat” is a type of tonsillitis. Tonsillitis means inflammation of tonsils which strep causes. We waived your copay as a courtesy but still completely are allowed to bill your insurance since you were seen again. If you went to the ER twice, you would be billed twice and you would still be responsible for your copay.