Avecina Medical Urgent Care - Mandarin

Business reply on Google

Thank you for sharing your feedback. Our clinic is now under new ownership and affiliated with HCA Healthcare. We are committed to every aspect of the patient experience, and hope to have the opportunity to welcome you back in the future.

Business reply on Google

Thank you for taking the time to share your feedback. We understand it’s frustrating when insurance coverage does not match what you were told over the phone, but we want to clarify how urgent care benefits and physicals work so that others reading this review are not misled. Urgent care — just like an emergency room — is designed for acute, urgent medical issues, not routine physical examinations. Because of this, insurance companies do not cover physicals at urgent care centers, regardless of the plan or carrier you have. This is a universal insurance rule and not something specific to Avecina. Even if an insurance representative mistakenly told you otherwise, we must follow billing regulations and cannot submit a non-covered service as an urgent visit. Our staff member had already informed you correctly that insurance does not cover physicals in urgent care, which is why no further insurance verification was needed. At no time was she playing games or acting unprofessionally. We are sorry you were disappointed, but this outcome was not due to any error by our staff — it is a matter of insurance policy and the limitations of what urgent care centers are permitted to bill. We wish

Business reply on Google

Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. Patient care and respectful communication are top priorities at Avecina Medical, and we take all concerns seriously. We do want to address a few key points for clarification because we take every critical review seriously and research to make sure we are improving on all aspects. Your visit took place 10 days ago, and typically patients voice their opinion of them not being treated professionally immediately after the visit. Regarding the flu test and Tamiflu prescription, flu tests are approximately 75% accurate, meaning they miss 1 out of every 4 true flu cases. Because your child presented during peak flu season with a high fever and symptoms strongly suggestive of influenza, the provider made the medical decision to treat with Tamiflu, even with a negative test. Your child showed no symptoms of pneumonia and more than likely improved with time due to the Tamiflu. We understand that medical visits, especially with children, can be stressful. If any aspect of communication during your visit felt inappropriate, we apologize and will review this with our team to ensure all patient